Hey there automotive101,
Welcome to the QuickBooks Community! Thanks for reaching out to us here. QuickBooks Online is a great tool able to help keep your books balanced. Getting you the support you need is important. I would be happy to point you in the right direction.
In order to better assist you, I recommend reaching out to the support team outside of the Community, as we may need some more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen and guide you to your QuickBooks goals. You can reach them by following the method in this link.
If you have any other questions, feel free to reach out here.