File type compatibility can prevent receipts from uploading to QuickBooks Online (QBO), @info2221.
Before uploading your receipts, please remove any sensitive or personal information, like credit card numbers and government identifiers. Also, ensure the file type is either PDF, JPEG, JPG, GIF, or PNG.
In QBO, there are three options for uploading receipts: Upload from computer, Upload from Google Drive, and Forward from email. If one option doesn't work, you can try using another.
If none of these options work, I recommend contacting our Live Support team. They have the necessary tools to securely review your account and determine why your receipts are not uploading. They can also advise you on the next steps to resolve this issue.
Here's how you can connect with them:
- Click the (?) Help icon.
- Enter your concern on the Search tab.
- Select Contact Us.
- Choose a way to connect with us:
- Start a Chat with our live expert
- Get a Callback from our live expert
To find out the best time to call, you can visit this page to check our Support Hours: Get help with QuickBooks products and services.
Feel free to use the Reply button if you need further assistance. The Community team is always here to support you.
