United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
middleton83
Level 1
posted
‎December 21, 2022 08:41 AM
last updated ‎December 21, 2022 5:41 AM

Receipt snap on mobile is blurry. Camera works fine in other apps. Please help! This is really frustrating.

I've seen numerous threads saying the receipt feature take blurry images.  Please, can QuickBooks fix this?  

This was one of the main features I purchased Quickbooks Online ($85/month) for and it doesn't work!

 

And YES, I have uninstalled and reinstalled the app.  That did not fix anything.  It is obviously a BUG inside of the app.

  

Please escalate this issue and provide support.

 

And please do NOT tell me this is not a reported problem.  A quick search of the forum shows it has been reported by a dozens of people.  And the moderators keep writing back to reinstall the app and this is not a reported problem so it's a non-issue.

 

For the #1 software app in the United States of America, can we please get support on this issue?

 

Reply Join the conversation
1 Comment 1
JamesM4
QuickBooks Team
QuickBooks Team
‎December 21, 2022 10:31 AM

Receipt snap on mobile is blurry. Camera works fine in other apps. Please help! This is really frustrating.

Hi there, 

 

Glad to have you join us here in the Community. It's important you're able to get the help you need in order to move forward with your work. I'll be glad to point you in the right direction so you're on the right track with your work. 

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and help you get the resolution you need in a timely manner. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.

Reply Join the conversation
Featured
Meet Your Dedicated Digital Teammates: Intuit AI Agents
Intuit AI Agents are the future of small business operations, acting as you...
Read more
Simplifying Your Workflow: A Look at the New Integrated Platform
If you're like most small business owners, you're juggling a lot. From mana...
Read more
Optimize your view: Customize your new QuickBooks Online dashboard layout
QuickBooks Online now offers an integrated platform designed to streamline ...
Read more

Need to get in touch?

Contact us