When I enter a billable expense in my app it does not include the markup % (It does on my desktop) How do I fix this

Hi there, 

It's vital that you're able to enter the billable expenses and include the markup. 

First, you'd need to make sure the Billable Expenses feature in the turned on. Here's how:

1.     Go to Settings ⚙, then select Account and Settings.
2.     Go to the Expenses tab.
3.     From the Bills and expenses section, select Edit ✎.
4.     Select the following:

•         Show Items table on expense and purchase forms
•         Track expenses and items by customer
•         Make expenses and items billable

   5.  (Optional) Set up the following:

•         Markup rate
•         Billable expense tracking
•         Sales tax charge
•         Bill payment terms

    7. Select Save, then Done.
 

If you're still having issues, I recommend uninstalling the app and reinstalling it again. Doing this will help refresh the app. Give this a try and let me know how you make out. I'll be on standby. 

That is how it’s setup already (I get the markup added automatically when I enter a billable expense on my computer but not when I use the app)

i have removed the app and downloaded it again but no difference (when I check the expense on my desktop it says billable but the markup box is empty 

Hi md_reno. After doing further research, the mobile app has some limitations and creating billable expenses with mark ups is one of them. In the meantime, I recommend using the web browser or Desktop app to accomplish this. Otherwise, if you have any other suggestions/feedback feel free to send it to our engineers by clicking the gear icon and looking for feedback. New product ideas and improvements are largely based on the feedback we get from users like you.