When setting up the supplier I cannot see all accounts only overhead expenses. How can I see all accounts in C of A?

Hello kencrane1,

Having an up-to-date supplier list is important for all businesses to know where your items are coming from and which need to be paid. I can help get this all set up so you can continue your business without interruption.

In the setup you can enter things like the supplier's name, address and opening balance. The default expense account is QuickBooks's way of making sure you save time by having transactions go directly into the account you choose for this supplier. Since a supplier is for purchases and payments, QuickBooks has it set to go into an expense account by default.

I recommend calling into our support for assistance if you have further questions.

I hope this was helpful. Have a great one.

Thank you for replying but unfortunately your response did not cover my question

Hello again,

At QuickBooks, we want to give you the support to help resolve all your questions. I want to make sure you get all the information you need for this kind of scenario so I suggest contacting our support for more assistance.

That way you can have a one-on-one conversation with an agent and get more in depth help to find a solution.

Nick, I have exactly the same issue KenCrane posed. Would it not have been sensible to answer their question here so when I searched for and found the issue I was having I could have it answered WITHOUT having to contact your support team? NOT good customer service, however you try to spin it. Ridiculous. 

Hi TomH86,

Thanks for your feedback about the response given by my colleague. I'll be sure to share that feedback with my team to make sure we're addressing the concerns that we can in Community without you needing to contact support. I've read through what's already been mentioned, and can help shed light on accounts available when you're setting up a supplier in QuickBooks Online.

When you set up a supplier in QuickBooks Online, there's an option to include a Default expense account. When you set this up, the program will automatically add this to your expense forms any time you create a transaction for that supplier. The reason that you're only seeing expense accounts listed and not other accounts is because this feature works with expense accounts exclusively. Feel free to share any ideas or feedback you have about the supplier setup by following these steps: How do I submit feedback?

That being said, if you mean to say that you're missing expense accounts from that list, it may require troubleshooting or help from our tech support team beyond this forum to find out what's going on. I do have a few troubleshooting steps you can try beforehand, which you can view here.

• Clear browser cache if using a browser
• Clear the app cache if using the QuickBooks Online app for Windows or Mac
• Try a browser if using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

To do more troubleshooting or discuss your situation further, support is the best way to go. That way, you can have a one-on-one conversation to get to the bottom of what's happening in a timely fashion.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

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Support hours are from Monday to Friday between 9a.m. and 8 p.m. ET.

I hope that helps!

I just read the answers given by QB support above. Is there anybody in QBs support that knows enough about accounts to actually answer a question correctly?  

Hi there @FergusMcD and thanks for joining in this thread. I hear your feedback on the support provided by my colleagues and I'll pass the message along to ensure that we're all providing the level of support that our users have come to know and trust. It sounds like you're also looking for a reason why you aren't able to choose from your entire Chart of Accounts when setting up a new supplier. Let me give you a hand with that.

When it comes to the list of accounts you're able to choose from when setting up a supplier, let's refer to a line in @LauraAB's response above: "The reason that you're only seeing expense accounts listed and not other accounts is because this feature works with expense accounts exclusively." In other words, there isn't a way to view your entire Chart of Accounts from the account dropdown within a supplier profile. 

As suggested in the reply above by Laura, you can submit Feedback on this through the Gear icon as a way to let our product development team know what features you'd like changed or improved. If this doesn't quite hit the mark and you have a different question that you'd like answered, please reply to this thread again with more detail. I'm happy to help you if you need it, so don't be shy. Take care!