Identify suspicious activity, phishing scams, and potential fraud

Learn how to recognize official Intuit correspondence and websites.

Phishing, spam, spoofing, or hoaxing emails are a huge problem today. The best protection against these security risks is awareness and prevention.

In this article, you'll learn how to:

• Spot fake emails
• Avoid customer support scams
• Identify an official Intuit website
• Check out the latest information from Intuit
• Protect yourself from a phishing attack
• Understand our security commitment to you
• Learn what we'll do to keep your data secure
• How to contact QuickBooks Support and Services

Spot fake emails

Suspicious emails can sometimes be a scheme to get you to share your personal info. These scams come in different forms, but often look pretty convincing. Here are a few things to look for if you’re not sure an email came from Intuit.

• We’ll never ask for your personal info in an email.
• Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
• Any link we send you in an email will always be for an intuit.com address.

Check out our online security tips to help you keep your information safe.

Got an Intuit email you aren't sure about? Check out our security notices for details of suspicious emails reported by other Intuit customers.

Avoid customer support scams

These scams work by convincing you there’s a problem with your computer, then offering to fix it. Intuit won’t reach out to you to fix a problem with your computer. These fraudsters are really after your money or files. Our security tips can help you avoid fake customer support scams.

Identify an official Intuit website

All official Intuit websites end in *intuit.com. A few examples include quickbooks.intuit.com, e3.intuit.com, and click.notifications.intuit.com.

Stay aware: Check out the latest information from Intuit

You can find the latest information from Intuit on how we protect your data and how you can protect yourself from email scams and other security risks. Go to the Online Security Centre page for more information. (This page is available in English only) Scroll down to the Security Alerts box, which shows current and reported security alerts associated with scam emails.

Note: If needed, reach out to our support team who can help you determine if the email is from Intuit or a possible phishing email that needs to be forwarded to our security team for assessment.

Protect yourself from a phishing attack

• If you suspect you have received a phishing email targeting the Intuit brand, go to the Intuit Online Security Centre and select Go to security notices for further information. If you don't find a similar email within the Security notices, select Report a suspicious email to file a report.
• Install antivirus software and make sure to keep it up to date.
• Make sure you use a modern browser, and keep it up to date.
• Keep your operating system and any critical programs up to date with the latest patches. These updates are frequently security-related.
• Do not respond to emails asking for details about your account, password, banking, or credit card information.
• Do not open up any attachment that claims to be a software update. We will not send any software updates via email. It’s a good idea to never open any attachments unless you both know the sender and you’re expecting an attachment from them.
• Make sure you have strong passwords on your computer and your payroll files.
• Never share your passwords with anyone.

Our security commitment to you

• We'll never send you an email with a 'software update' or 'software download' attachment.
• We'll never send you an email asking you to send us your sign-in or password information.
• We'll never ask you for your banking or credit card information in an email.
• We'll never ask you for confidential information about your employees in an email.

What we'll do to keep your data secure

• We'll provide you with instructions on how to stay current with your Intuit product.
• We'll provide you with information on how to securely download an update from your computer.
• If we need you to update your account information, we'll request that you do so by signing in to your account or contacting Intuit.

Security is a team effort

When you notify us about suspicious emails, it helps keep everyone protected. When we work together, as a team, we make our environment a safe, secure place to do business.

How to contact QuickBooks Support

• Contact QuickBooks products and services Support
• If you need help, reach out to our support team
• You can also visit our network of 20,000 QuickBooks pros