Provide Payments account documents

Learn why Intuit's Payments team might request documents from you.

Sometimes we need you to share more info with us or we might notice unexpected activity on your account. Intuit will request supporting documents from you when:

Review of your account shows missing or outdated info

We regularly review payment accounts to make sure our records are up-to-date, accurate, and complete. If your account needs any updates, we'll request up-to-date financial statements.

Unexpected activity is seen on your account

• We might delay a deposit until we get transaction documents from you, like an invoice or receipts.
• We'll email you specific instructions so we can get your money to you.
• Your quick response will help us complete our review.

Intuit values your privacy. We use the documents you share to verify your info and protect everyone involved in payment processing. Intuit is committed to protecting your business and your customers. We also have to manage our own risk. We have to follow rules set by the government and our partners.

Frequently asked questions

I've been processing with Intuit for years, why do you need documents from me now?

The partner banks we work with require periodic reviews of all Payments accounts. Since it may have been a very long time since you provided us with financial information, we need to request current statements and other documents from time to time. This helps us stay compliant and also ensures that we are adjusting to your business needs.

How long does it take to review my documents?

If we've asked for documents about a transaction, we can usually complete our review within 2 business days. It can take your bank 1-2 business days to settle the funds in your account. This means it can take up to 3-4 business days to get your money. If you're beyond this time frame and still don't have your funds, there may be a hold, which may occur for several reasons.

The notice we send you has all the details about what we need from you and what to expect. From time to time, we may just say to give us a call so that we can better explain what is needed and why.

What information about my transactions does Intuit need?

Your email should have all the details. For each transaction we want to know:

• Customer name
• Customer billing address
• Customer primary telephone number
• Has this customer purchased from you before? (If yes, how often)
• A detailed description of items purchased
• Delivery method (in person, by mail, other)

And one of the following:

• Copy of the signed sales receipt
• Copy of the manual card imprint
• Proof of shipment or delivery

Money movement services are provided by Intuit Canada Payments Inc.