Hello shawnbrowndrywal,
Thanks for reaching out to us here. Welcome! Missing data and/or features, in the QuickBooks Online mobile app can be quite concerning. I would be glad to help!
If you haven't done so already, I suggest clearing your app data to remove older files that can cause unexpected behavior. Here’s how to do it on different mobile systems.
iOS
1. Go to Settings, then tap General
2. Tap iPhone Storage, then tap the QuickBooks Online app
3. Tap Offload App
This will free up the storage without deleting your data.
Android
1. Go to Menu ☰, then tap More Options ⋮.
2. Tap Settings, then Refresh Data
3. Tap YES to confirm.
If the issue persists, I recommend uninstalling and reinstalling the app. This is to ensure it's up-to-date.
Should you require additional assistance, please don't hesitate to contact us. It would be our pleasure to work with you in real time, and review the issue in more depth from our end.
If you have any other questions or concerns, feel free to reach out. We would be happy to assist!
