TD Canada Connection and Updating Transactions

Hi there,

Thanks for connecting with us here. Your banking is a vital part of your business and it's important you're able to sync your transactions with ease. I'll be happy to point you in the right direction so you can achieve your QuickBooks goals with ease. 

Our engineers have been made aware of this issue and they're working hard to help get you back on track with your work. While there isn't an estimated time frame for a fix, I encourage you to contact our support team so they can add your account to the investigation. This ensures you stay updated about the investigation. Here are our contact details:

• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

In the meantime, I recommend manually uploading your transactions using the steps provided in this article here. Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else. 

Is this  a system wide error?

I've been receiving the same message and having the same problem.

Hi lynnf2,

Thanks for joining us here.  As mentioned by my colleague, there is a known issue with the connection between TD bank and QuickBooks Online.  I encourage you to contact our Customer Care team, so they can review your situation in more depth and set you up for an email notification when the issue has been resolved.  In the interim, you can manually upload your transactions, so your account remains up to date.

Please don't hesitate to reach back out, if you have other questions.  We would be glad to help!

I believe so, I've submitted a ticket but I don't see any transactions since November 16, been quite a while and they are working on it. I hope it gets resolved soon as it is super inconvenient for end-of-month reporting and keeping track of payments coming in daily. 

Question: if we upload manually, will they show up to be matched after causing discrepancies? Please clarify as I am about 300 transactions deep at this point and it is causing major disruptions to our internal finance and external accounting team. 

Same & I agree.

How long does it have to be an issue before it gets resolved?

I'm reluctant to do the manual upload, if they resolve the issue and the transactions re-populate it just creates more work I think.

Plus there doesn't seem to be any info on how it affects reconciliation. 

I hear you on this. In order to keep your transactions updated I recommend manually uploading the transactions. After manually uploading you can match your transactions using the steps provided in this article. You also have the option of setting up bank to automatically categorize the transactions from the manual upload. Here's an article with more details on that. In case you come across duplicate transactions, you can delete them by following the steps below:

1. Navigate to the Banking menu.
2. Click on the For Review tab.
3. Select the checkbox of the transactions to exclude.
4. Hit Exclude.

Feel free to ask other questions. I'm here to steer you in the right direction. 

That's quite a lot of manual work for over 300 transactions when I pay for a service to connect my transactions so I can avoid the manual work, especially without the knowledge of what to expect when this issue is solved. I hope you are compensating your TD customers for this as your service has not been functional since November 16. Not ideal and is taking way too long to resolve in my opinion. 

I finally have some transactions updated now thank goodness after over two weeks. 

But....the credit card transactions are all mixed up!  We have three business credit cards and the transactions were downloaded to the wrong credit card account.  This has been an incredibly frustrating experience and now it will take a great deal of time to figure this out. 

Mine is still broken. It updated with some transactions, but it was nothing recent and the ones that did update were ones I had already cleared. 

I really hope QB gets this fixed soon, it's going to cause a lot of issues for me if they don't.

Yes, I am having the same issue. I have 4 business credit cards, and the same transactions downloaded to 3 of them. The 4th one didn't receive any transactions. I have no idea which ones are meant for which card.... I also have rules applied, so some of them have auto entered. What a nightmare!!

Same issue here, uploading several transactions duplicated across all our credit cards. And all transactions onto one credit card that is brand new and has never ben used...Credit card balances are not updating correctly either. 

Who is going to compensate for the time wasted removing duplicate transactions afterwards?  

I’m using TD bank and running threw an issue here. Bank amounts are updating but the transactions are not appearing or downloading. I phoned QBO and they said my file is corrupted and want to charge us 1000$ to fix our “corrupted” file. Is this a joke and is anyone running a similar issue

I am having the same issue.  

Is it possible to get an update on the potential timeline of the fix? 

Same issue here

Hi there Carrelijeans,

It's vital that all your transactions are correctly entered for your account balances to be accurate. QuickBooks Online is a great tool able to connect to various banks in order to import transactions so you can enter them in your books. I can provide some information about bank connection errors.

As of the time of writing, on the QuickBooks Online Bank Feed Status page, there is a known issue importing transactions for TD (Toronto Dominion), and the engineers are working to get this issue resolved. In the meantime, what you can do to get those transactions in your books would be to manually import the transactions using a file provided by the bank using the steps on this page. To be added to a list of accounts affected in order to receive notifications when the error is resolved by email, you can contact the support team outside of the Community. They'll be able to verify your account in a secure setting in order to attach you to the notification list to receive an email once the issue is resolved. You can use the steps below to reach the support team:

In the case of this error, it wouldn't be an error of a corrupted file, so when reaching out to support, I recommend using these options specifically to make sure you are talking to the correct support team.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and X / Twitter

If you have any other questions, feel free to reach out here

We are having the same issue. 

Is this a Quickbooks issue or a TD bank issue?  or both? 

Hi,

This is taken too long! We are paying big bucks for your service and expect to fix problem fast.

It's created big backlog to add all the transactions to the system.

Please speed up!

I guess we have to find more reliable platform for accounting purpose.

Agree - no wonder other companies have been after us to change.  They must have known we'd be in a position to want to change.  

Not sure why this is taking so long to fix or what they aren't telling us. 

I'm in the same boat. My transactions haven't downloaded since the 24th November. My credit card transactions won't even manually download/upload. This is bad for my business and bad for QB as I'll be on the lookout for new software. Almost 2 weeks without a service we pay for without a timeline when it will be fixed is just not acceptable.

Same here since Nov 24th... still nothing

Hello

I am still having the same issue. 12 December 2023 and you come this concern at the year end time is frustrating

Same here.

Looks like they did a temporary fix and then it's gone down again.

The funny thing is, that when I opened QuickBooks this morning there was a pop up asking me how likely I would be to recommend lol.

I voiced my opinion about the current situation there.

This needs to be fixed and it needs to be fixed urgently, not 6 weeks later.