Hi dabootbussing,
Welcome to Community! It's essential that you're able to access your data, while using the QuickBooks Online mobile app. I would be glad to help!
If you haven't done so already, I suggest refreshing the app. If you experience the same outcome, I recommend uninstalling and reinstalling the app, to ensure it's up-to-date.
Should you experience the same outcome, please don't hesitate to contact us outside of Community. Our Customer Care team, will be able to review the issue in more depth, and escalate it for further investigation, if necessary.
If you have any other questions or concerns, feel free to reach out. We would be happy to assist!
