Hi Shaunne.
Making sure you have the right license information is imperative to install your QuickBooks Desktop 2021 program. I'd be happy to point you in the right direction to get this license information.
QuickBooks Desktop releases yearly versions that add more features and updates that are requested by our customers. In order to update to the newest version you'd need to either have a subscription which you'll have access to the newest version that is emailed out every September. The other option would be to purchase it outright from either our sales team or from a number of stores throughout Canada.
If you no longer have the email that was sent out it's recommended that you reach out to our support team by following the steps in this article. You can also reach out to us in private message using the following Social Media: Facebook, Twitter, and Instagram. Support hours are from Monday to Friday between 9a.m. and 8 p.m. ET.
If you have any questions feel free to reach back out and we'd be happy to help!
