A/R Paid field

ixsolutions · ‎June 22, 2023

When I run reports like the Sales by Customer Detail and set it include the A/R Paid column, the report shows neither paid nor unpaid. Instead it just shows 2 dashes.

The balances on the Aged A/R report for clients are correct, but the A/R paid field is blank on this report.

How can we get the A/R Paid field to show paid and unpaid?

ixsolutions · ‎June 28, 2023

Turns out it is a glitch in the new enhanced reports.

If anyone else experiences this, switching to the classic view of the report resolves the problem.

View solution in original post

Alex M · ‎June 23, 2023

Hi there ixsolutions,

It's important that all your transactions are entered correctly for your reports to be accurate. QuickBooks Online is a great tool able to generate many reports so you can see the various aspects of the financials of your business. I can point you in the right direction for assistance with report customization.

For assistance with information not showing up correctly, I recommend reaching out to the QuickBooks Online support team outside of the Community. They'll be able to provide some information about why this report is showing in this way and help you get the information you want on your report. You can reach out to them using these options:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

If you have any other questions, feel free to reach out here.

ixsolutions · ‎June 28, 2023

Turns out it is a glitch in the new enhanced reports.

If anyone else experiences this, switching to the classic view of the report resolves the problem.

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