Access to my desktop by QuickBooks Suppport

Any specific concern? Do you need Support to access your machine or else?

Yes, The person downloaded Zoya to my hard drive.

What is Zoya?

How did they access your machine?

Using Teamviewer, Glance, or else?

Hi DEp1976,

Welcome to Community!  It's important that you get the support you need, so you can complete your QuickBooks goals as soon as possible!

To help you with recovering your data from your hard drive, I suggest reaching out to our QuickBooks Desktop Support team at 1-833-317-2226, Mon-Fri: 9am-8pm ET.  They have the tools to guide you with recovering and restoring your data in a safe and secure environment. 

Please feel free to reach back out, if you have any other questions.  We would be glad to help!

The name was incorrect, it should have been ZA connect. They can use this connection to access the files on my computer because I had given the person access to my desktop.

@DEp1976 

How did you contact Support? I am not sure they were a legit one. Intuit Support uses Glance to remote our machine.