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DEp1976
Level 1

Access to my desktop by QuickBooks Suppport

 
6 Comments 6
Deity Alpha
Level 4

Access to my desktop by QuickBooks Suppport

Any specific concern? Do you need Support to access your machine or else?

DEp1976
Level 1

Access to my desktop by QuickBooks Suppport

Yes, The person downloaded Zoya to my hard drive.

Deity Alpha
Level 4

Access to my desktop by QuickBooks Suppport

What is Zoya?

How did they access your machine?

Using Teamviewer, Glance, or else?

 

Trish_T
QuickBooks Team

Access to my desktop by QuickBooks Suppport

Hi DEp1976,

 

Welcome to Community!  It's important that you get the support you need, so you can complete your QuickBooks goals as soon as possible!

 

To help you with recovering your data from your hard drive, I suggest reaching out to our QuickBooks Desktop Support team at 1-833-317-2226, Mon-Fri: 9am-8pm ET.  They have the tools to guide you with recovering and restoring your data in a safe and secure environment. 

 

Please feel free to reach back out, if you have any other questions.  We would be glad to help!

DEp1976
Level 1

Access to my desktop by QuickBooks Suppport

The name was incorrect, it should have been ZA connect. They can use this connection to access the files on my computer because I had given the person access to my desktop.

Deity Alpha
Level 4

Access to my desktop by QuickBooks Suppport

@DEp1976 

How did you contact Support? I am not sure they were a legit one. Intuit Support uses Glance to remote our machine.

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