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sales296
Level 1

Account being hacked

my accounts are being hacked by other.  i set up 2 factor authentication yesterday only to have my these removed and my hacker nightmare has come back
2 Comments 2
4Gal
Level 11

Account being hacked

Change your email address as Primary User immediately.

MJ_R
QuickBooks Team

Account being hacked

Hi sales296,

 

Thanks for reaching out to us in the QuickBooks Community. I'd be happy to help you secure your account in addition to the information provided above.

 

Here are some steps you can take to make sure your QuickBooks account is secure:

 

1. Change your password immediately. Make sure to use a strong password that is unique to your QuickBooks account.
2. Enable two-factor authentication again. This will add an extra layer of security to your account.
3. Check your account settings and make sure that there are no unfamiliar email addresses or phone numbers listed.
4. Review your account activity under Audit Log and look for any suspicious activity. If you see anything unusual, report it to QuickBooks support.
5. If you have any connected apps or services, revoke their access to your QuickBooks account.
6. Contact QuickBooks support and report the hack. They can help you secure your account and investigate the issue.
 

You can contact QuickBooks support by following these steps:

Sign in to your QuickBooks account.
Click the Help icon (?) in the top right corner of the screen.
Click Contact Us. Available M-F, 9 AM to 8 PM ET

 

If you have any other questions, don't hesitate to reach out.

 

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