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Level 1

Adding users to QBDT not for profit

I have created 2 new users for the not for profit QBDT premier 2021. They are not able to begin activation of the download:

- license number and such worked and downloaded the software but then; a window shows up stating browser is not supported; we update, nothing happens.

- they try to sign in with the user name and password I setup; it is not recognized; they ask for more help with logging in and an email comes up. I have not setup an email to their user name.


What am I doing wrong?


2 Comments 2
QuickBooks Team

Adding users to QBDT not for profit

Hey CariD22,


Thanks for turning to the QuickBooks Community for support. Getting your users access to QuickBooks is important for us. I would be happy to provide some information.


 Here is an article that shows you the steps on how to add users. If you have done these steps and are still having the same issues, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to see why your users cannot access the account. You can reach them using the methods in this link.


If you have any other questions, feel free to reach out here.

Fiat Lux - ASIA
Level 15

Adding users to QBDT not for profit


Did you buy 2 extra seats and your license is QB Desktop 2021 CA Premier for 4 users now?

Share the error messages you encounter regarding browser issues. Click the Photos icon on the menu to insert a picture.

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