Hi hcarnduff,
Thanks for reaching out here. I can see how beneficial it would be to show backordered items on your Sales order. QuickBooks Desktop enables you to do this seamlessly and I'd be happy to show you how!
Follow these steps to show the quantity of items on backorder when creating your sales orders;
1. Open Customers and then Customer Center
2. Locate the customer and then select “Sales Order” from the New Transactions ▼ dropdown menu
3. Fill out the Sales Order with the required information. If you need to add or delete fields, open the Formatting tab at top and select “Manage Templates”
4. In Manage Templates, select the template you'd like to edit and click the “Additional Customization” button at the bottom. This takes you to a window where you can choose which fields you want to appear on your form.
5. Once you've entered the information on your Sales Order, click the Create Invoice button at the top of the main Sales Order screen
6. Choose “Create invoice for all of the sales order(s)” option, then click OK
7. Enter the Quantity of items you're shipping in the Invoiced column
8. The Backorder column will automatically update
9. You can add a Message for your customer at the bottom to let them know when the backordered items are expected to be shipped as you feel necessary
Note; If the Backorder column is missing, you need to add it to the template, by clicking on Manage Templates.
10. The Backordered items will also show up on the Packing Slip template, as well as the customer message.
Please don't hesitate to contact us if you require additional assistance. We'd love the opportunity to work with you directly and ensure your forms are accurate and complete without further delay!
Feel free to reach back out if you have any other questions. We're here for you!
