I am trying to do a bank rec in Quickbooks Desktop, 2019 and whenever I tick off an entry on the cheques and payments side, the screen jumps back to the top and I have to scroll back down to get to the correct month/entry! It's driving me nuts. It does this every time I tick something off. It will take forever to complete. It did not do this before my upgrade to 2019. So frustrating. Any ideas??
Welcome back! That's definitely strange behaviour from the program and I want to make sure you're able to get this sorted out so you can get back to reconciling your books.
When these kinds of things occur, the first step is to check for data damage. Data damage to a QuickBooks Desktop file can cause glitches such as the one you're seeing and a variety of other issues while your trying to work. I've got a great article here for you that explains data damage, how to find if it's affecting your company file, and how to fix it: Resolve data damage on your company file
If that doesn't do the trick, get in touch with QuickBooks Desktop support at 1-877-772-9158. Our agents can use tools such as a screen share session to see what you're seeing to help determine what's going on and resolve issues. Learn more about support hours and policies here: Intuit QuickBooks Desktop software support policies
I hope that helps!
It is possibly your file is damaged. Try to resolve it with reference mentioned by LauraAB. You may call and ask Intuit Data Service to fix it. Another option, should you need to resolve it in 48 hours, consider purchasing a 3rd party repaired service.
Thank you Laura.
I did open and view the log file and there are no errors. I verified the data and again, nothing wrong. I am very tech savvy having worked in it for years so I did view the other log files, to no avail. It's definitely strange. I'm considering running the 2020 update to see if it fixes things. I see no other errors or strange behaviors so perhaps an update will sort it out. Your thoughts?
It's always helpful to have a tech background and I'm glad to hear that you've tried the troubleshooting step of checking for data damage in the company file. At this time, please call our support team for further troubleshooting. When they take a look with you, they'll be able to let you know if upgrading is something that would help or what other options might be available. If needed, they'd also be able to walk you through upgrading and get you a new license number. I'm here if you need further clarification. :)