CPP - Company year to date on paycheck does not include payroll adjustment

Hello GStew,

Thanks for reaching out to Community.  I can understand your concern, when a payroll adjustment isn't reflecting in QuickBooks payroll.  I would be happy to provide some insight here!

If at any time you reached out for payroll corrections, you would have submitted a pay edit spreadsheet. Once submitted to our QuickBooks Payroll specialist, they would make the necessary corrections from the 'back end' of your account, ensuring all areas are balanced and accurate on the associated payroll forms.  Because it is done 'behind the scenes' so to speak, you won't see the values within your product, as this would be an adjustment.

Should you require additional assistance, please don't hesitate to contact our QuickBooks Desktop Customer Care team outside of Community.  They would enjoy the opportunity to work with you personally, and review your situation in more depth, so you can complete your QuickBooks goals with peace of mind.

Feel free to touch base with us again, if you have other questions.  We would be glad to help!

I am using the payroll module in QuickBooks desktop to process payroll. Just to clarify, the payroll reports seem to be accurate (T4s, payroll liabilities, etc). It is just when I am processing a payroll cheque for this specific employee, in the bottom left of the pay screen which shows 'Company Summary', the 'CPP - Company YTD' amount does not reflect the adjustment. How do I update this please so that is shows the correct amount going forward? Thank you.

Hi GStew,

Thanks for joining this thread. Based on what you've described, I encourage you to reach to our QuickBooks Desktop Customer Care. They'll be able to verify your account details in a secure setting to help you with this. You can review this article to contact our customer care team.

Let me know if you have questions, I'll be happy to help.

Hi, was hoping to get a detailed response on this forum instead of always having to call into support. Is this not possible please? 

On a separate note, how do I automatically receive email notifications when a response is posted to this posting/topic? The box 'Email me when someone replies' is ticked but I don't seem to be getting email notifications. Do I need to select another option?Thank you.

Hey there, GStew.

Thanks for reaching back out. Calling in for support helps you get the resolution you need as soon as possible. Since you have the box ticked, I recommend checking your email folders such as the junk/spam folder for the notification emails in question.

Feel free to reach back out if you have any other questions. 

I "think" I may have found the problem. When I first entered the CPP adjustment, I entered the 'employee' and 'company' adjustments on two different 'Adjust payroll liabilities' entry screens: the adjustment for the employee's portion was entered on the 'Adjust payroll liabilities' screen with the 'Employee' button and the employee name selected; the company's portion was entered on a new 'Adjust payroll liabilities' input screen with the 'Company' button selected. 

I think both the employee and company adjustment should be entered on the SAME 'Adjust payroll liabilities' screen, using two different lines/rows, one for the payroll item 'CPP - Employee' and one for the payroll item 'CPP - Company'. Otherwise, by using a different 'Adjust payroll liabilities' input screen for the company, the entry will not connect the adjustment to the specific employee.

Please confirm if this is correct. Thank you.

I looked in the help to confirm this is how to record the adjustment but could not find anything. Can you please direct me to the help database which discusses this. Thx.