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mary53
Level 5

credit card update

Hello, I recieved an email that my credit card is expiring and i need to update.  The way they told me to do it in the email  under product and billing i need to put in a new credit card number etc.  not just change the expiry date.  Is this the right way to do it?

Thanks

Solved
Best answer a week ago

Best Answers
MoiraskyeT
QuickBooks Team

credit card update

Hi there, Mary.

 

If you received an email indicating that you need to update your credit card information for QuickBooks Desktop (QBDT), it is essential to verify the email's legitimacy before proceeding.

 

You can log in to your Intuit account through the official website https://accounts.intuit.com.

 

Then, navigate to the Product and Billing section, as mentioned in the email.

 

Input the new card numberexpiration date, and CVV code, even though the number may remain the same on a replacement card.

 

You can check these article for more info on updating account details:

 

 

If you have additional questions, please reply to this post.

View solution in original post

ThomasJosephD
QuickBooks Team

credit card update

Hi Mary53, I appreciate the effort you put into updating your payment information. We can do it directly through the account management service tool. Let me guide you through the process.

 

Before we proceed, you can verify the legitimacy of our emails by checking this link: Receive important email messages from Intuit.

 

If the email you've received isn't on that list, please report it to our Online Security Center immediately so we can review this and keep your account secure.

 

Here's how you can update your billing info:

 

  1. Sign in to your account.
  2. Navigate to the Payment Methods Widget on the left navigation bar.
  3. Select the Add Payment Method button.
  4. In the Country field dropdown, select CA.
  5. Fill out the necessary payment fields and select Submit.

 

Once submitted, your new payment method will appear in the widget.

 

Please let us know if you need further assistance.

View solution in original post

3 Comments 3
MoiraskyeT
QuickBooks Team

credit card update

Hi there, Mary.

 

If you received an email indicating that you need to update your credit card information for QuickBooks Desktop (QBDT), it is essential to verify the email's legitimacy before proceeding.

 

You can log in to your Intuit account through the official website https://accounts.intuit.com.

 

Then, navigate to the Product and Billing section, as mentioned in the email.

 

Input the new card numberexpiration date, and CVV code, even though the number may remain the same on a replacement card.

 

You can check these article for more info on updating account details:

 

 

If you have additional questions, please reply to this post.

mary53
Level 5

credit card update

How do I know if the email is legitamate or not?   My card has expired, so I imagine that it is legitamate?

It tells me to go to products and billing, which I have done, but there is no place there to update 

ThomasJosephD
QuickBooks Team

credit card update

Hi Mary53, I appreciate the effort you put into updating your payment information. We can do it directly through the account management service tool. Let me guide you through the process.

 

Before we proceed, you can verify the legitimacy of our emails by checking this link: Receive important email messages from Intuit.

 

If the email you've received isn't on that list, please report it to our Online Security Center immediately so we can review this and keep your account secure.

 

Here's how you can update your billing info:

 

  1. Sign in to your account.
  2. Navigate to the Payment Methods Widget on the left navigation bar.
  3. Select the Add Payment Method button.
  4. In the Country field dropdown, select CA.
  5. Fill out the necessary payment fields and select Submit.

 

Once submitted, your new payment method will appear in the widget.

 

Please let us know if you need further assistance.

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