Hello robin@concretein,
I appreciate you reaching out to us here. QuickBooks Desktop provides the ability to record and manage customer deposits, even if you haven't created an invoice yet. I would be glad to assist!
To get started, you'll need to turn on prepayments. Here's how;
1. Go to Edit, and choose Preferences
2. Select Payments and proceed to Company preferences
3. Open Prepayments, followed by Prepayment settings
4. Checkmark the box to Turn on prepayments
5. Choose a current liability account from the ▼ dropdown menu, or hit Add new, to create a new current liability account
6. Hit OK and select OK again in preferences.
Next, follow these steps to add the deposit/prepayment to a sales order;
1. Proceed to Customers and open the Customer Centre
2. From the left menu, select the Transactions tab, then Sales Order
3. Select the appropriate sales order, then Receive payments
Note; On your Customer Payment screen, you'll see a checkbox for Prepayment on Sales order.
4. Enter the Amount and any other details, as you feel necessary, for the prepayment, then hit Save and Close
5. Check the sales order to make sure the prepayment amount and balance due have been updated.
To learn more about applying customer credits to invoices, and the associated reports, click here.
Should you require additional assistance, please don't hesitate to contact us outside of this forum. We would enjoy the opportunity to work with you personally, and ensure you're able to complete your QuickBooks goals as soon as possible!
Feel free to touch base with us again, if you have other questions. We would be glad to help!
