Desktop Premier - Error 6123,0 - Quickbooks not booting - any updates on this?

Hi there, dt_wolfgang.

I appreciate the troubleshooting steps you've performed trying to fix the Error -6123, 0 you've encountered. Let's work together to get this sorted out.

Since you're seeing the error when opening your QBDT, let's start by ensuring that you're opening your company file from within QuickBooks and not from your Windows Explorer to avoid it. Then, download and install the QuickBooks Tool Hub. You'll need to close QuickBooks to use the tool hub. For the best experience, we recommend using the Tool Hub on Windows 11, 64. You can follow the steps below to proceed. 

Here's how:

1. Download the most recent version (1.6.0.8) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
2. Open the file you downloaded (QuickBooksToolHub.exe).
3. Then, follow the on-screen steps to install and agree to the terms and conditions.
4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

If you're unable to find the icon, do a search in Windows for QuickBooks Tool Hub and select the program.

Once done, follow Steps 2 and 3 from the If you see Error -6123, 0 while opening, upgrading, or restoring your company file section from this article: How to fix Error 6123, 0.

Don't hesitate to add your response below if you still have concerns. The QuickBooks Community is always here to help.

@dt_wolfgang 

Run the Verify/Rebuild Data utility. Any error message?

Thank you. However, I followed the process you've outlined 5 times (Toolhub) over the weekend and none of that fixed the problem. I also don't know what you mean by "since you're seeing the error when opening your QBDT, let's start by ensuring that you're opening your company file from within QuickBooks and not from your Windows Explorer to avoid it." How do I do that? The Intuit support supervisor I talked to and who had access to my Windows desktop, had me move the file to the desktop and boot from there. Same problem. Out of the 5 attempts to start Quickbooks I only received the Error -6123, 0 once after I let Quickbooks try to boot up for over an hour. The other 4 times, after an hour, I did not receive any error messages but shut the attempted start up down using the Task shut down feature in Win11. Again, this happens when I update to the latest Quickbooks update from within Quickbooks which I have to do to get the latest payroll update. When I try to boot up Quickbooks, I get a blank grey/brown screen with just “window” and “exit” at the top left of the screen, neither of which are clickable. The blue/black revolving circle just goes on and on for over an hour with nothing happening demonstrating that it’s trying to boot. Any other ideas?

Thank you. However, I followed the process you've outlined 5 times (Toolhub) over the weekend and none of that fixed the problem. I also don't know what you mean by "since you're seeing the error when opening your QBDT, let's start by ensuring that you're opening your company file from within QuickBooks and not from your Windows Explorer to avoid it." How do I do that? The Intuit support supervisor I talked to and who had access to my Windows desktop, had me move the file to the desktop and boot from there. Same problem. Out of the 5 attempts to start Quickbooks I only received the Error -6123, 0 once after I let Quickbooks try to boot up for over an hour. The other 4 times, after an hour, I did not receive any error messages but shut the attempted start up down using the Task shut down feature in Win11. Again, this happens when I update to the latest Quickbooks update from within Quickbooks which I have to do to get the latest payroll update. When I try to boot up Quickbooks, I get a blank grey/brown screen with just “window” and “exit” at the top left of the screen, neither of which are clickable.  Any other ideas?

Thanks but I can't even get that far to verify/rebuild any data. Quickbooks hangs. Does not boot up. Don't even get to the log in screen. Please see my previous response to carneil2 above. Any other suggestions? 

Holding the Ctrl key while starting QuickBooks Desktop forces the program to stop from automatically opening the last company file you used. Instead, it opens directly to the "No Company Open" window. Can you open the sample file without any issue?

I can only imagine how time-consuming this has been for you, especially when trying to manage payroll and get QuickBooks Premier up and running, Wolfgang. 
 

Since you've already tried following the suggested fixes which I do appreciate, I recommend reaching out to our Live Support Team again. They can take a closer look to address both the blank screen issue and the payroll data you're trying to access. At the same time, provide timely updates about the error message you've received.

Based on your screenshot, it appears that the Help panel is missing. To connect with our experts successfully, please follow the steps below:

1. Visit the What can we help you with? article.
2. Select QuickBooks Desktop from the dropdown and click Continue.
3. Choose the QuickBooks Desktop you need help with from the Which product is your question about? dropdown and select its edition.
4. Enter your concern in the field provided. Once done, click Continue.
5. Once done, log in to your Intuit account and follow the on-screen steps.

To learn more about our support hours, you can visit this article: Get help with QuickBooks products and services.

You're always welcome to post in this forum if you have other concerns or questions about this. The Community space is always available.

I'm having the same issues.  I've tried everything outlined here.  Upon calling tech support, they told me it's a "known issue" and they are working on a fix.  They said they would email me when a fix is available.  

Me too!  I haven't been able to use Quickbooks on my new computer for 3 weeks now.  This is ridiculous for software that costs $1,600 a year!  I have an old laptop that I got working and I told it not to do download the update and I can work on that but it is very slow.  

This error usually means the update didn’t break QuickBooks itself it exposed a problem in the company file. That’s why a sample company opens fine, but once you update and restart, your real file won’t open and payroll is blocked. If Tool Hub and File Doctor didn’t help, try the basics: move the file to a local folder not network/OneDrive, rename the .ND and .TLG files, and make sure your Windows user has full permissions. If it still won’t open, you’re likely dealing with file-level corruption, not a settings issue. If you don’t have a clean backup, some users try a repair attempt on a copy of the file before with some third party tools like Stellar Repair for QuickBooks can help in cases of logical corruption, though results vary. Unfortunately, payroll + forced updates make this kind of outage especially painful.

I don't think that's the issue. It's not just that payroll won't run, the whole app won't run. I've now found out that if I never shut Quickbooks down, it runs perfectly fine enabling back ups and restoring them as well with no problems. I've also found that shutting down and trying re booting Quickbooks is hit and miss. Most of the time it will not boot but sometimes it will. If I shut down Quickbooks I can get it all to work again by doing a completely fresh install of the app from ground zero, then restoring a back up. The back ups are not corrupted. Even when doing a fresh re install & back up restore, after that if I shut down Quickbooks a restart attempt will fail 4 out of 5 times, initiate the issue again i.e. it simply won't boot. There is more to this issue than what you've outlined. It is still a serious issue that does not have a solution, The current version of Quickbooks is unstable. Before this issue started happening last November, it was solid as a rock for more than 10 years. I also have not changed my system in the last 2 years without this issue until last November. 

I've gone through 6 Quickbooks support people and none of them have been able to find a solution including several Level 2/senior support people. One Quickbooks support person called me and left a message saying he would call back but never did. That last I heard something was when I received an email saying Quickbooks wasn't going to send me any support updates any longer but that the issue had not been fixed. My work around is to not shut my computer down and not shut Quickbooks down. When I do that it runs and I can use it normally. However, that's difficult because I use a laptop and I work both from my home office and my regular office. Also I travel a lot and am required to shut my laptop down to go through security. And then it won't boot again. The only work around is to delete Quickbooks completely from Windows, do a fresh install (again), and restore from a back up. It will then work fine. But as soon as I have to shut Quickbooks down, it won't boot again. Meaning I have to reinstall everything from scratch again. Maddening. Previous to last year in November I've not had the problem. I have not changed my system in any way. Quickbooks just started not booting by itself back then. 

@dt_wolfgang 

What QB Desktop year version? 2024 or older?