Desktop Premier - Error 6123,0 - Quickbooks not booting - any updates on this?

Hi there, dt_wolfgang.

I appreciate the troubleshooting steps you've performed trying to fix the Error -6123, 0 you've encountered. Let's work together to get this sorted out.

Since you're seeing the error when opening your QBDT, let's start by ensuring that you're opening your company file from within QuickBooks and not from your Windows Explorer to avoid it. Then, download and install the QuickBooks Tool Hub. You'll need to close QuickBooks to use the tool hub. For the best experience, we recommend using the Tool Hub on Windows 11, 64. You can follow the steps below to proceed. 

Here's how:

1. Download the most recent version (1.6.0.8) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
2. Open the file you downloaded (QuickBooksToolHub.exe).
3. Then, follow the on-screen steps to install and agree to the terms and conditions.
4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

If you're unable to find the icon, do a search in Windows for QuickBooks Tool Hub and select the program.

Once done, follow Steps 2 and 3 from the If you see Error -6123, 0 while opening, upgrading, or restoring your company file section from this article: How to fix Error 6123, 0.

Don't hesitate to add your response below if you still have concerns. The QuickBooks Community is always here to help.

@dt_wolfgang 

Run the Verify/Rebuild Data utility. Any error message?

Thank you. However, I followed the process you've outlined 5 times (Toolhub) over the weekend and none of that fixed the problem. I also don't know what you mean by "since you're seeing the error when opening your QBDT, let's start by ensuring that you're opening your company file from within QuickBooks and not from your Windows Explorer to avoid it." How do I do that? The Intuit support supervisor I talked to and who had access to my Windows desktop, had me move the file to the desktop and boot from there. Same problem. Out of the 5 attempts to start Quickbooks I only received the Error -6123, 0 once after I let Quickbooks try to boot up for over an hour. The other 4 times, after an hour, I did not receive any error messages but shut the attempted start up down using the Task shut down feature in Win11. Again, this happens when I update to the latest Quickbooks update from within Quickbooks which I have to do to get the latest payroll update. When I try to boot up Quickbooks, I get a blank grey/brown screen with just “window” and “exit” at the top left of the screen, neither of which are clickable. The blue/black revolving circle just goes on and on for over an hour with nothing happening demonstrating that it’s trying to boot. Any other ideas?

Thank you. However, I followed the process you've outlined 5 times (Toolhub) over the weekend and none of that fixed the problem. I also don't know what you mean by "since you're seeing the error when opening your QBDT, let's start by ensuring that you're opening your company file from within QuickBooks and not from your Windows Explorer to avoid it." How do I do that? The Intuit support supervisor I talked to and who had access to my Windows desktop, had me move the file to the desktop and boot from there. Same problem. Out of the 5 attempts to start Quickbooks I only received the Error -6123, 0 once after I let Quickbooks try to boot up for over an hour. The other 4 times, after an hour, I did not receive any error messages but shut the attempted start up down using the Task shut down feature in Win11. Again, this happens when I update to the latest Quickbooks update from within Quickbooks which I have to do to get the latest payroll update. When I try to boot up Quickbooks, I get a blank grey/brown screen with just “window” and “exit” at the top left of the screen, neither of which are clickable.  Any other ideas?

Thanks but I can't even get that far to verify/rebuild any data. Quickbooks hangs. Does not boot up. Don't even get to the log in screen. Please see my previous response to carneil2 above. Any other suggestions? 

Holding the Ctrl key while starting QuickBooks Desktop forces the program to stop from automatically opening the last company file you used. Instead, it opens directly to the "No Company Open" window. Can you open the sample file without any issue?

I can only imagine how time-consuming this has been for you, especially when trying to manage payroll and get QuickBooks Premier up and running, Wolfgang. 
 

Since you've already tried following the suggested fixes which I do appreciate, I recommend reaching out to our Live Support Team again. They can take a closer look to address both the blank screen issue and the payroll data you're trying to access. At the same time, provide timely updates about the error message you've received.

Based on your screenshot, it appears that the Help panel is missing. To connect with our experts successfully, please follow the steps below:

1. Visit the What can we help you with? article.
2. Select QuickBooks Desktop from the dropdown and click Continue.
3. Choose the QuickBooks Desktop you need help with from the Which product is your question about? dropdown and select its edition.
4. Enter your concern in the field provided. Once done, click Continue.
5. Once done, log in to your Intuit account and follow the on-screen steps.

To learn more about our support hours, you can visit this article: Get help with QuickBooks products and services.

You're always welcome to post in this forum if you have other concerns or questions about this. The Community space is always available.