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Being able to use your subscription without any issues is want we always want for our clients, @d-mccutchinphoto.
I know this might have caused some delays in your business processing, but before we report this issue to our engineers, I have a couple of suggestions to resolve this problem. For now, try to open your account in a private web browser and run your payroll from there. We need check if this is a caching problem.
Unexpected issues with the features in QuickBooks, like payroll, are sometimes associated with the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.
Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If the problem doesn't come up, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.
However, if you still get error message, I suggest that you reach out to our Support Team. They can review your account and explain why you're getting Error code:-81622. Here's how to contact our representatives:
- Go to the Help menu then choose the Search tab.
- At the bottom click on Contact us.
- Enter the keyword Account Management and Billing in the What can we help you with? box.
- On the next screen, scroll down to How would you like to connect with us section.
- Choose a contact option to initiate a discussion with a live agent.
Please come back here and update me with the result. I want to get this resolved for you and I'm here anytime. Have a good one!
