Hi community, I'm trying to change the email address associated with my account. It seems like everything works as normal, until I hit submit. It looks like it goes through successfully, but the old email address still remains. How do I make this work?

Hi there kheidse,

Keeping your most up-to-date email address associated with your QuickBooks Self-Employed subscription is a great idea. It makes accessing your account even easier. With QuickBooks, updating your account info is a simple process. In order to help resolve the issue you're having with changing your email address, I want to walk you through the simple steps you should be taking, as well as some browser troubleshooting steps that you can take.

In order to change the email address associated with your QuickBooks Self-Employed account, please follow the steps below:

1. Sign in from the Intuit Account Manager using your current log in credentials.
2. Choose the Sign in & security menu.
3. Select the section for email address.
4. Enter your email address twice, then your password.
5. Click Save.

If after follow the steps above, you're still experiencing the issue from before, I recommend attempting the browser troubleshooting steps below. Once complete, try following the steps to change your email address again. 

• Clear your browser cache if you're using a browser

• Try a private browser window

• Try another browser type

• Make sure you're using a supported browser and system

• Reset your Internet or try on another computer or device

Contacting support is the next best step if you're still unable to change your email address. They will assist you with making the change or provide additional troubleshooting steps that you can take. Please use the link below for steps on how to contact the QuickBooks Self-Employed support team:

• Contact QuickBooks Self-Employed Support

I wish you the best of luck! 

Hello community, 

I'm also having a hard time finding where to update the FROM email address on the invoice.  I am using Quickbooks Self-Employed and cannot find a company setting anywhere to update the information.  When I go to my Intuit account, the email address is correct; however, all of my invoices are showing and going out from a different email address.  

Can someone please help me fix this?  I am no longer associated with that email address. 

Thanks!

Erin

Hello there Erin.

Thanks for reaching out to us regarding this account concern. If you're unable to update the current email address of your account even after following Rebecca R's suggestion, I suggest to contact our Self-Employed Support.

We wanted to help you here, but this forum does not handle account-related concerns for security purposes. Our live support can help with updating your account information and make sure everything is correct.

Here's how to contact our customer service:

1. Go to the Assistant menu from the top bar.
2. Enter the keyword Account and Billing Management. You can also use a different description of your concern.
3. Get your contact options.

I'll be adding a few links for your reference:

• Change your email, user ID, or password for QuickBooks Online, QuickBooks Online Accountant , and Qu...
• Contact QuickBooks products and services Support

Post here anytime for additional question or concerns with the features and preferences in QuickBooks Self-Employed. Have a good one!