How do I contact support via email?

Hi there, 

Welcome back to the Community. It's vital you get the assistance you need with QuickBooks. I'll be glad to steer you in the right direction so you're on the right direction with achieving your goals.

In order to get assistance via email, you'll first have to contact our support team via phone. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support. The link also includes the chat option in case that's a method of contact you'd like to use.

Feel free to keep me posted on how you make out. I'll be on standby.

@money_enthusiast 

Any specific concern?

We have already up dated out credit information a few times and you still went ahead and cancelled it. When i look on to our account it shows the new credit card but you still cancelled it and you email shows the old card number at the file but when I look it uo it shows the new information . And you still cancelled it on us and I need to do payroll and billing and payment s and you stop it on us for no reason

Please get back to me ASAP  

I understand that keeping your QuickBooks account active is essential for tracking your business efficiently, Sandaaljoe. I'll ensure you receive the best assistance to address your concerns.

Based on the information you've shared, it seems that your account was cancelled even after you updated your billing information. Since we in the Community can't access your account details, I recommend reaching out to our live support team outside of the Community. This will help keep your account information private and secure. A specialist will be able to share your screen with you and provide further assistance.

If you can still access your account, you can follow these steps to contact them:

1. Sign in to your QuickBooks Online (QBO) company.
2. Click on the (?) Help icon.
3. Utilize the QB Assistant by entering your question or topic, and it will provide options for you to get answers. Alternatively, you can use the Search tab to enter a keyword or topic of interest.
4. If you can't find the information you need, select Contact Us to connect with an expert for assistance.
   
   

For more details on reaching our support team, please refer to this article: Get help with QuickBooks products and services.

Meanwhile, if you can't access your QBO account, you can check out this link to contact our live support team: https://quickbooks.intuit.com/learn-support/help/en-ca/contact-us.

Furthermore, you may find this article useful as a reference. Since you are subscribed to multiple companies, you can quickly switch between them: Switch between company files in QuickBooks Online.

We're still ready to back you up if you need more help managing your account. I'll keep the thread open so you can comment back.