Hi there,
Welcome back to the Community. It's vital you get the assistance you need with QuickBooks. I'll be glad to steer you in the right direction so you're on the right direction with achieving your goals.
In order to get assistance via email, you'll first have to contact our support team via phone. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support. The link also includes the chat option in case that's a method of contact you'd like to use.
Feel free to keep me posted on how you make out. I'll be on standby.
