Hi there, Daisy. This happens when your Automatically apply credits feature is turned on.
Since turning off this feature isn't available in the mobile app, you'll need to access QuickBooks Online (QBO) on your phone's browser to disable it. Here's how:
- Log in to your QBO via browser.
- Navigate to the Gear icon and select Account and settings.
- Select Edit in the Automation section.
- Turn off the Automatically apply credits feature.
- Select Save, then Done.
If you have additional questions or need assistance with QuickBooks, please don’t hesitate to reach out.
