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office-polkadotd
Level 1

In App transactions review for Square I get this error: Error We couldn't Add the transaction(s) due to "Code. Check account mapping in advanced settings and try again.

I can add all the other transaction dates just fine.  It's only one day that generates this error.  
3 Comments 3
JamesM4
QuickBooks Team

In App transactions review for Square I get this error: Error We couldn't Add the transaction(s) due to "Code. Check account mapping in advanced settings and try again.

Hi there,

 

Welcome to the Community. It's important you're able to use QuickBooks without getting the error you've described above. I'll be glad to assist so you can continue to do the things you enjoy. 

 

Based on what you've shared, are you getting this error while using a private/incognito browser window? Also, I recommend checking the transactions and the mapping to make sure it matches your expectations. I also suggest checking to see if you have bank rules enabled. Banking rules is a feature that automatically categorizes your transactions for you. Here's a helpful article that provides more info about: Set up bank rules to categorize online banking transactions in QuickBooks Online

 

When it comes to moving the transactions to the right account, I encourage you to follow the steps in this article here that shows you how to categorize your transactions in QuickBooks. Give this a try and let me know how you make out. I'll be one message away in case you need additional support. Otherwise, I wish you a great rest of the day!

office-polkadotd
Level 1

In App transactions review for Square I get this error: Error We couldn't Add the transaction(s) due to "Code. Check account mapping in advanced settings and try again.

Thank you for the information.

Unfortunately, that hasn't helped.

In-Private browsing didn't help.

I checked over the transactions in that one day/batch and they look ok from what I can see.  They have matching items.  They don't all have matching customers but that was never an issue on any other dates.

I do use some bank rules but not for these Square App transactions, they have never been needed for those, only for bank transactions.

Also your link about categorizing is also about bank transactions not App transactions.  Square App transactions come in and get reviewed a little differently than bank transactions.

Thank you.

JamesM4
QuickBooks Team

In App transactions review for Square I get this error: Error We couldn't Add the transaction(s) due to "Code. Check account mapping in advanced settings and try again.

Glad to hear back from you. Have you been able to check the account mapping settings on your account?

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