Tried installing QuickBooks Pro 2018 on new Windows 10 Pro PC. The installation stalled and finally stopped and gave me an error that I didn't note at the time. There were a couple of Windows updates so I put them in and did a restart and installed the program again. It did not allow me to install but did allow me to Repair the installation so I went with that. It completed this time, without error, but it was not actually installed. The 'Start QuickBooks' button at the end of the installation was grayed out. I could only close. The program does not show up in the program list so I could not uninstall that way. I've tried a number of things including using the 'clean install' tool provided by QB. I also manually deleted QB folders. Each time it will only allow me to repair the installation. So it somehow detects QB is installed.
I ran the installation troubleshooter and it fails on 'Register QuickBooks Library Files'. everything else was good. I am stuck. I can't uninstall and cannot install either!
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Thanks for the troubleshooting tip. It did not actually resolve the issue but it was the easiest fix. I was able to install 2020 Pro no problem. I the uninstalled hoping that it would clean things up for 2018 but when I went to install 2018 it still only offered me a Repair install. At this point I told my client that the quickest and probably most cost effective solution is to purchase 2020. They did and all is good now. Appreciate the tips!
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