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CrucialT
Level 1

Installation says installed but not

Tried installing QuickBooks Pro 2018 on new Windows 10 Pro PC. The installation stalled and finally stopped and gave me an error that I didn't note at the time. There were a couple of Windows updates so I put them in and did a restart and installed the program again. It did not allow me to install but did allow me to Repair the installation so I went with that. It completed this time, without error, but it was not actually installed. The 'Start QuickBooks' button at the end of the installation was grayed out. I could only close. The program does not show up in the program list so I could not uninstall that way. I've tried a number of things including using the 'clean install' tool provided by QB. I also manually deleted QB folders. Each time it will only allow me to repair the installation. So it somehow detects QB is installed.

 

I ran the installation troubleshooter and it fails on 'Register QuickBooks Library Files'. everything else was good. I am stuck. I can't uninstall and cannot install either!

 

Any suggestions?

 

Thank you

Solved
Best answer November 11, 2019

Best Answers
plung
Level 6

Installation says installed but not

To isolate the issue, install the trial license of Pro 2020 and open your file on it.

If you can open it, you have to back troubleshooting on your QuickBooks 2018

If you can NOT open it, try open the sample file or create a new one.

 

View solution in original post

6 Comments 6
plung
Level 6
CrucialT
Level 1

Installation says installed but not

Thank you. I did try this and it did not resolve the issue.

CrucialT
Level 1

Installation says installed but not

Thanks for your response. I went through this carefully and unfortunately it did not resolve the issue.

JamesM
QuickBooks Team

Installation says installed but not

I appreciate you going through the steps provided by plung. At this point, I recommend contacting our support team for further assistance. The number to dial is 1-877-772-9158 and the hours of operation are 24/7 so you can contact us at your earliest convenience. Feel free to reach out if you have other questions. I'm here to help. 

plung
Level 6

Installation says installed but not

To isolate the issue, install the trial license of Pro 2020 and open your file on it.

If you can open it, you have to back troubleshooting on your QuickBooks 2018

If you can NOT open it, try open the sample file or create a new one.

 

CrucialT
Level 1

Installation says installed but not

Thanks for the troubleshooting tip. It did not actually resolve the issue but it was the easiest fix. I was able to install 2020 Pro no problem. I the uninstalled hoping that it would clean things up for 2018 but when I went to install 2018 it still only offered me a Repair install. At this point I told my client that the quickest and probably most cost effective solution is to purchase 2020. They did and all is good now. Appreciate the tips!

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