There are instances that the box 15C doesn’t match with box 15B. This is because 15C has a different way of reporting employee earnings. To dig dipper about their differences, please check this article: Why does box 15C on the Record of Employment not match the payroll details or pay cheque list?
Also, you might want to consult this data to your account to make sure everything is recorded properly. If found out that there are incorrect information, I’d recommend contacting to our payroll support team. They’ll be able to help you with this.
Here’s how you can reach them out:
You always have a space here so visit us anytime you have questions.
I've compared the roe from quickbooks with that inputted into the roe web and seem to have a discrepancy for one period. All payroll activity is very straightforward with only salary, vacation payout, and stat pay. to be honest, it isn't making much sense to me.
I hear you on this. It's important you're able to get to the bottom of this so you can continue managing your business with ease. At this point, I highly recommend reaching out to our support team as they can take a closer look at your account and help you get back on track ASAP. Here are the contact details:
Feel free to ask questions below. I'm here to help.