Insurable earnings don't add up

accounting180 · ‎September 26, 2019

I just finished wrapping up the ROE for an employee that left and noticed that the Total insurable earnings is not correct. The total of all of the pay periods in section 15C does not add up to the amount in Section 15B. The government website tallies it up all correctly but not in Quickbooks, as is shown here: https://i.imgur.com/TqyEV1u.jpg

Does anyone have any idea why this is?

Anonymous · ‎September 26, 2019

Hello, accounting.

There are instances that the box 15C doesn’t match with box 15B. This is because 15C has a different way of reporting employee earnings. To dig dipper about their differences, please check this article: Why does box 15C on the Record of Employment not match the payroll details or pay cheque list?

Also, you might want to consult this data to your account to make sure everything is recorded properly. If found out that there are incorrect information, I’d recommend contacting to our payroll support team. They’ll be able to help you with this.

Here’s how you can reach them out:

In QuickBooks, click Help at the top.
Select Contact us.
Provide a small information about your ROE concern.
Click Let’s talk.
Select Start a chat.

You always have a space here so visit us anytime you have questions.

rjhrrs19 · ‎November 17, 2020

I am having the same issue so was wondering if you ever resolved this issue?

JamesM · ‎November 17, 2020

Hi rjhrrs19. Glad to hear from you again. I want to make sure I'm on the same page as you. What troubleshooting have you done so far on your end?

rjhrrs19 · ‎November 17, 2020

Hi James,

I've compared the roe from quickbooks with that inputted into the roe web and seem to have a discrepancy for one period. All payroll activity is very straightforward with only salary, vacation payout, and stat pay. to be honest, it isn't making much sense to me.

JamesM · ‎November 17, 2020

I hear you on this. It's important you're able to get to the bottom of this so you can continue managing your business with ease. At this point, I highly recommend reaching out to our support team as they can take a closer look at your account and help you get back on track ASAP. Here are the contact details:

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
Social Media: Facebook, Twitter, and Instagram.

Feel free to ask questions below. I'm here to help.

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Insurable earnings don't add up