Hi michelle-mlcninv,
Welcome to the Community. It's essential that you're able to record your journal entry with ease to keep track of your books. QuickBooks Desktop is a flexible program that simplifies the way you manage your books. I'd be glad to point you in the right direction to get the support you need.
Based on what you've described, I encourage you to reach to our customer support team. They'll be able to verify your account details in a secure setting to help you with this. You can review this article to contact our support team.
Let me know if you have any questions, I'll be happy to help.
