Invoice Template - Cannot update FOB field

WaveformP · ‎August 08, 2024

Using QB Desktop Premier 2014 (Yea, it's old but it does what we need it to and doesn't involve an on-going cost!), we've updated our address in the Company Info tab to reflect a recent move.
Our invoices are still showing our old city in the "FOB" field. All other fields updated fine after updating the Company Info. We can't seem to find a place to change the FOB. I'm hoping there's a place hiding to enter it, and not an error with the file. Has anyone seen this before and found a solution?

We asked the QB Assistant and they just tried to sell us a subscription based version and categorically would not offer any tips or help with our request. I understand they can't justify supporting the old software but was hoping a quick tip would do it and help out a long time customer who has purchased multiple versions.

Trish_T · ‎August 09, 2024

Hi WaveformP

QuickBooks doesn’t keep a list of FOB locations because most companies pick one FOB point. Therefore, the FOB box doesn’t include a drop-down list. However, if you set the Usual FOB preference, QuickBooks enters that location here. To choose a different FOB for this order, type the location you want. QuickBooks then puts this information in the FOB field on invoices and other sales forms.

Let us know if this resolves your concerns. We're here to help!

View solution in original post

JamesM4 · ‎August 08, 2024

Hi WaveformP,

Thanks for reaching out to us here. It's essential you get the help you need with QuickBooks. Rest assured, I'll be happy to steer you in the right direction so you're on the right direction with achieving your goals.

Based on the info you've shared above, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to assist you further so you're on the right track. You can reach out to our support team by dialing 1-833-317-2226. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies.

Feel free to keep me posted on how you make out. I'll be here in case you need anything else.

WaveformP · ‎August 09, 2024

Thanks James,

I tried asking the support team for help via chat, they would not offer any tips for our version and only tried to direct me to sales.

Will the phone support team be allowed to give a quick piece of support or will I be wasting my time?

Seems to me this is a 5 second fix if one exists!

Trish_T · ‎August 09, 2024

Hi WaveformP

QuickBooks doesn’t keep a list of FOB locations because most companies pick one FOB point. Therefore, the FOB box doesn’t include a drop-down list. However, if you set the Usual FOB preference, QuickBooks enters that location here. To choose a different FOB for this order, type the location you want. QuickBooks then puts this information in the FOB field on invoices and other sales forms.

Let us know if this resolves your concerns. We're here to help!

WaveformP · ‎August 09, 2024

Thank you so much Trish! Problem Solved!

In case anyone else runs into this: When updating our address, all other info was changed in the Company Info section, but FOB is buried in the Edit - Preferences - Sales & Customers - Company Preferences - Usual FOB field.

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Invoice Template - Cannot update FOB field