Memorised Transactions in QB 2020 Desktop

Hi rogi,

Welcome to the Community. QuickBooks Desktop is a flexible program that simplifies the way you manage your books. I'd be glad to point you in the right direction to get the support you need so that you can get back doing what you love.

I encourage you to reach out to our customer support team to take a closer look at the memorized transactions in your account. You can review this article to contact our support team.

Let me know if you have questions, I'll be happy to help.

Thanks.  I called support, but that was kind of useless.  Service guy did not even understand when I explained what the problem was - just told me that QB Pro 2020 Desktop is no longer supported.

I run 2 different companies using exactly same software - one for decades without a problem.

Problem with the Memorized Transactions "disappearing" started in a new company, that was just set up with an opening Trial Balance - no problems so far.

I started posting banks, and some other GL entries - and to save time I memorized some typical transactions (nothing automated) - as long as company stayed open - the Memorized Transactions showed and I could use them.

After entering about 6 months - saved backup an closed company.

When I re-opened it next day - absolutely Nothing in Memorized Transaction list.

I seem to remember that an Update popped up and I run it - but it showed "nothing downloaded"?

Tried Verifying data - showed no error.

Any advice would be greatly appreciated.

BR

Igor

Hi Henock,

I told the Customer Service guy that it was an Installation of a New company, and according QB post (that you sent me) that is included in Service after 12 months.

• If you need to create a new company file or convert a company file from another version.

I run Rebuild tool and Issues found:  1

Under Errors we fixed it shows:

Error 179

Warning:  Verify Master: totTrans wrong. is 70 Should be 93.

How do I fix that?

By the way - Memorized Transactions list is still empty.

Hello Igor. Thanks for getting back to us. Just to confirm, have you been able to use the QuickBooks Tool Hub to troubleshoot this issue? 

NO, the problem still exists - I need help to fix it, otherwise loosing way too much time to re-enter same transactions over and over.

Hi rogi,

It's important to ensure that your QuickBooks product is updated to the latest release. By not updating by May 31, 2024, you'll lose access to some of the valuable features that you're accustomed to. For detailed information, please review our QuickBooks Desktop service discontinuation policy.

With regards to your memorized transactions, I encourage you to contact our QuickBooks Desktop specialists at 1-833-317-2226, Mon-Fri: 9am-8pm ET.  With your consent, they can connect with you virtually, and ensure you're able to accomplish your QuickBooks goals as soon as possible!

Feel free to touch base with us again, if you have other questions or concerns. We would be glad to help!