Missing Credit Card Transaction in Downloads

DSG1 · ‎December 01, 2020

I have a transaction, an expense, that showed up on the September credit card statement but have not been able to find it anywhere in the download feed. I was an August 10 transaction that showed on the September statement. The time it took for the supplier to process the purchase was much longer than usual. I checked with the company and the transaction was completed by them. I have read QBO documents on how to find it. So far I have

- reviewed the 3 BANKING tabs - For Review, Categorized and Excluded

- selected the Chart of Accounts and reviewed that Credit Card's Account History

- selected the Chart of Accounts and reviewed the Uncategorized Expenses Account

- reviewed the Audit Log to see if it was deleted or processed

I cannot find it anywhere. Is there another step that I need to follow to find it? I really do not think it is in QBO.

How do I manually add this transaction to QBO as I know it is a purchase by the company that needs to be posted. I think it will, also, cause an imbalance with the September reconciliation so I want to correct the omission before reconciling the statement.

Hope this makes sense!

JamesM · ‎December 01, 2020

Hi DSG1,

My goal is to make sure you enjoy the awesome features offered in QuickBooks Online without any worries. I'll be happy to share more information about this so you can continue managing your books with peace of mind.

I appreciate the amount of time you've invested into this already. Based on the troubleshooting steps you've sent above, I can say that you've searched in the right places. Another place I'd recommend checking is via the Advanced Search which you can find by clicking the Magnifying Glass on your QBO account. If you don't find anything there, I encourage you to review this helpful article which shows you how to: Search for transactions.

The good news is there are several ways to add transactions to your account. You can create a sales form, like an invoice or sales receipt, to capture the entire business cycle. I'd recommend this method in most cases since it gives you the most flexibility and features. You can also add transactions manually while you're working in your account. This saves time if you're reviewing your chart of accounts and need to make a quick addition. Here's how to manually add transactions to an account.

Step 1: Open an account

Go to the Accounting menu and select Chart of Accounts.
Find the account you want to review. If you're new to QuickBooks, select See your Chart of Accounts first.
Select Account history from the Actions column.

Note: Not every account lets you add transactions directly.

Step 2: Add a transaction to the account

At the very top of the list, select the Add journal entry, Add deposit or Add cheque ▼ dropdown. Tip: The menu can be hard to see - it's at just above the most recent transaction. You can also press Ctrl + Alt + N.
Select the transaction you want to add.
Fill out the fields to complete the transaction.
When you're done, select Save.

It's always best to reach out to your accountant for expert advice on how to enter this transaction. If you're not in contact with one, I encourage you to search for one on our website using this link here. Based on what you've described, I encourage you to check out this helpful article which shows you how to : Categorize and match online bank transactions in QuickBooks Online.

If you still have questions after checking out these article, feel free to leave a comment below. I'll be here to assist.

View solution in original post

JamesM · ‎December 01, 2020

Hi DSG1,

My goal is to make sure you enjoy the awesome features offered in QuickBooks Online without any worries. I'll be happy to share more information about this so you can continue managing your books with peace of mind.

I appreciate the amount of time you've invested into this already. Based on the troubleshooting steps you've sent above, I can say that you've searched in the right places. Another place I'd recommend checking is via the Advanced Search which you can find by clicking the Magnifying Glass on your QBO account. If you don't find anything there, I encourage you to review this helpful article which shows you how to: Search for transactions.

The good news is there are several ways to add transactions to your account. You can create a sales form, like an invoice or sales receipt, to capture the entire business cycle. I'd recommend this method in most cases since it gives you the most flexibility and features. You can also add transactions manually while you're working in your account. This saves time if you're reviewing your chart of accounts and need to make a quick addition. Here's how to manually add transactions to an account.

Step 1: Open an account

Go to the Accounting menu and select Chart of Accounts.
Find the account you want to review. If you're new to QuickBooks, select See your Chart of Accounts first.
Select Account history from the Actions column.

Note: Not every account lets you add transactions directly.

Step 2: Add a transaction to the account

At the very top of the list, select the Add journal entry, Add deposit or Add cheque ▼ dropdown. Tip: The menu can be hard to see - it's at just above the most recent transaction. You can also press Ctrl + Alt + N.
Select the transaction you want to add.
Fill out the fields to complete the transaction.
When you're done, select Save.

It's always best to reach out to your accountant for expert advice on how to enter this transaction. If you're not in contact with one, I encourage you to search for one on our website using this link here. Based on what you've described, I encourage you to check out this helpful article which shows you how to : Categorize and match online bank transactions in QuickBooks Online.

If you still have questions after checking out these article, feel free to leave a comment below. I'll be here to assist.

DSG1 · ‎December 01, 2020

Thank you so much James for your detailed response.

I followed your recommendation and did an Advanced Search by Display Name and Amount but nothing showed up in the search so the transaction appears to not be in the downloads.

I have gone to the Chart of Accounts and opened the Account History for the Credit Card and see the arrow that allows you to add a CC Expense. I now know what to do!

Thanks so much!

JamesM · ‎December 01, 2020

Well done! I'm glad you were able to get to the bottom of this. I'll be one message away if you need anything else. Otherwise, I wish you a prosperous rest of the year! :)

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Missing Credit Card Transaction in Downloads