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Level 1

Missing updated bank transactions.

I am missing bank transactions from May 10 to June 21 - any idea how to find them and get them updated to QBO?  I've updated, and refreshed my online details, but still not showing up.
2 Comments 2
Fiat Lux - ASIA
Level 15

Missing updated bank transactions.

You may need to download your bank statement file in *.qbo format from your bank and import it manually into your QBO account. Another option, utilize MT Online as a workaround. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed.


QuickBooks Team

Missing updated bank transactions.

Hi mrrooter,


It's a pleasure to see you in Community.  Welcome!  Your banking is a vital part of your books and it's important that your accounts are accurate and up to date.  QuickBooks Online provides the option to manually download your transactions when situations such as this arise.  I'd be happy to assist!


When transactions are missing, you can manually upload them in one batch. Initially, I recommend making note of the last transaction in QuickBooks Online, to prevent any duplicate entries. Follow these steps to locate the information:


1. From Settings ⚙ in the top right of your dashboard, select Chart of Accounts

2. Locate the account in your list and select Account History to the far right

3. Write down the date of the Last Transaction


Your next step is to log into your bank's website and select a date range for the transactions. Here's how;


1. Sign in to your bank or credit card's website.

2. Make sure the date range for the transactions according to the date of the last transaction in QuickBooks

3. Follow your bank's instructions to download your file in CSV format

4. Download your transactions and save the file where you can easily find it.

5. Open and review the file to make sure it's in the correct format before you upload it.


Follow these steps to upload the transactions into QuickBooks Online:


1. Login to QuickBooks Online

2. From the Banking or Transactions menu, select the Banking tab

3. Click the blue tile for the account you're uploading the transactions into

4. Select the ▼ dropdown arrow beside Link account and then Upload from file

5. Hit Browse and select the CSV file you downloaded from your bank, then click Next

6. From the Account ▼ dropdown, choose your account and hit Next

7. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks and hit Next

8. Select the transactions to import and continue through the prompts

9. Choose Yes to continue

10. When you're ready, hit Let's go!


If you notice any duplicate entries, here's how to remove them:


1. From the Review tab, checkmark the box beside all duplicated entries

2. Select Exclude from the tab that appears

Note: You can permanently delete the transactions from the Excluded tab by selecting all items and then hit Delete. This process is irreversible and any transactions deleted in error will need to be recreated manually.


That's it! You're ready to match and categorize your transactions. In addition, you can set up Bank Rules so QuickBooks will automatically categorize the transactions to save valuable time moving forward.


Feel free to let us know if this has been solved.  Your success is important and we're always pleased to help!



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