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Level 1

Network error message comes up when I try to ad taxes. Help?

3 Comments 3
QuickBooks Team

Network error message comes up when I try to ad taxes. Help?

Hello cassidy-english,


I want to make sure you're able to configure QuickBooks Self-Employed the way you need so your can get to running your business, including setting up sales tax rates and codes. I'm here to help.


If you're using a browser, the first thing I'd like you to do is clear the browser's cache to clear out temporary Internet data that can cause the program to not run as smoothly as it should. As a cloud platform, QuickBooks Self-Employed relies on the Internet to function, but that also means extraneous data can cause problems. Clearing the cache helps resolve this. Check out this article to learn the steps: How do I clear my browser cache and temporary Internet files? Although the article mentions QuickBooks Online, since it has to do with the browsers more than the program, this will still work for you.


The next thing to verify is that you're taking the correct steps to set up the sales tax codes. The Sales Tax overview article has plenty of great information not only about how sales tax works in the program in general, but also about the steps to take set it up.


The final step is to get in touch with QuickBooks Self-Employed support. With more details, such as the exact error message you're seeing and the steps you're taking, I'm confident an agent can help you get back on track. Check out the Contact QuickBooks Self-Employed Support article to learn how to use the QB Assistant feature. While it's a bot that may be able to help you, it can also connect you with a human agent if you're still having trouble. Simply enter "talk to human," then follow the prompts.


All the best to you!

Level 1

Network error message comes up when I try to ad taxes. Help?

Hello was this ever solved I am having the same issue but not receiving help from any of the support agents

Henock K
QuickBooks Team

Network error message comes up when I try to ad taxes. Help?

Hi Kylerleu29,  


Thanks for joining this thread. Applying taxes to transactions in your QuickBooks self-employed account is essential to keeping your books balanced. I'd be happy to help.


This type of issue can be caused by browser cache and cookies as they can prevent the system from functioning effectively. I encourage you to refer to the following steps to complete some browser troubleshooting.


If you're using a mobile app, I recommand that you refresh the app to ensure it's up to date. You can refer to the following steps to refresh the app.


For iOS

  1. Go to Menu ☰ and tap Help & Feedback and then Refresh Data
  2. Tap Refresh to confirm.


For Android

  1. Tap More Options from the Menu
  2. Select Settings and then Refresh Data
  3. Click YES to confirm.


In addition, I encourage you to uninstall and reinstall the app. Once you have reinstalled the app and signed in, you can check if you're able to add taxes.


If the steps provided above don't work, I recommend that you contact our customer support team regarding your taxes.


Let me know if you have questions, I'll be happy to help.

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