Hi -accutectool-com,
It's a pleasure to see you in Community. Welcome! It's important that you're able to set your QuickBooks Online Payroll preferences, without delay. The issue you've described is something we'd be happy to help you with. However, it does require reaching out to our Customer Care team outside of Community. Our payroll specialist will have the ability to work with you personally, and with your consent, they'll have they will resolve the situation from the back end. They will also ensure that your payroll is ready, so you can pay your staff with confidence!
Here's how you can reach us:
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET.
Please don't hesitate to reach out again, if any other questions come to mind. We're always glad to assist!
