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SSBN
Level 1
posted
‎November 14, 2024 05:53 AM
last updated ‎November 14, 2024 2:53 AM

pos clients don’t auto find the server

We have run into the problem where most pos clients don’t auto find the server. we have 11 pos workstations and the proper licensing for them. Today some just stopped connecting. The firewalls are off. I can ping the pos server by name and ip. I can do run and \\servername and get the shared on the system.  If i kick them all off one will log back in reliably but the others will not. Did anyone find a problem/solution? One thing i would like to try is telnet to the ports the pos server uses to verify it is not a network problem can anyone help we white them. 

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1 Comment 1
Trish_T
QuickBooks Team
QuickBooks Team
‎November 14, 2024 09:34 AM

pos clients don’t auto find the server

Hi SSBN,

 

Thanks for reaching out to us here.  Welcome.  There are several possibilities why your POS clients are unable to auto find the server. These includes:

 

  • The computer doesn't meet system requirements to run QuickBooks Desktop Point of Sale.
  • A damaged company file.
  • The client's workstation can't find the server on the network.
  • Windows security is set too high.
  • The Point of Sale installation is damaged.

If they meet all of the system requirements, I encourage you to contact our QuickBooks Desktop specialists outside this forum.  You can locate the contact details here.  They will be happy to work with you personally, and ensure you're able to accomplish your QuickBooks goals without delay!

 

If you have any other questions, feel free to reach out. We would be happy to help!

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