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Level 1

Problem: Some of your linked accounts got unlinked

A couple of weeks ago, the QBSE app put up a warning saying "Problem: Some of your linked accounts got unlinked...Learn More" which fills half the screen on the Transactions page. I clicked Learn More and it lists hundreds of errors. I don't see a way to get rid of this warning. I hit Review now for one of the bank accounts and it lists multiples of everything. I have some things turned off, but I don't see how to clear the errors.


Makes it difficult to use the app as half the screen is occupied by the warning. How do I make it go away?


On a related note, one of my bank accounts has always wanted verification, and no matter how many times I verify, it still says I need to verify my info. How do I make the verification stick? 



3 Comments 3
QuickBooks Team

Problem: Some of your linked accounts got unlinked

Hi Alankerr,


Thanks for reaching out to us here.  Receiving an error message in your QuickBooks Self-Employed account is concerning.  I can understand the impact this is having on your work.  I would be glad to assist!


It's important to note that Multifactor Authentication is a security feature that cannot be turned off, as it is required by most financial institutions.  With regards to the warning you're seeing in your account, app data stores information that can sometimes become corrupted.  However, this doesn't have anything to do with your company information, just how the app is functioning.  for this reason, I suggest clearing your app data by following these steps:


For Andriod devices:


  1. From the More Options ⋮, select Settings
  2. Tap Refresh Data, then choose Yes.

For IOS:


  1. From the Menu ☰, select Help & Feedback
  2. tap Refresh Data, and then select Refresh.

If you experience the same outcome, update your iPhone or iPad to the latest version of iOS. Your device needs iOS 12.2 or later to work properly.  You may also benefit from this article on How to handle duplicate transactions in QuickBooks Self-Employed


Should you require additional assistance, please contact QuickBooks Self-Employed Customer Care, outside of this forum.  They'll be able to look into your situation in more depth and escalate it for further investigation if necessary.


If you have any other questions, feel free to reach back out.  We would be happy to help!

Level 1

Problem: Some of your linked accounts got unlinked

2FA isn't the problem, it's lack of persistence. It continually asks to be revalidated.


>For Android devices:

>From the More Options ⋮, select Settings

>Tap Refresh Data, then choose Yes.


There is no Refresh Data in Settings 



Level 1

Problem: Some of your linked accounts got unlinked

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