Hi Alankerr,
Thanks for reaching out to us here. Receiving an error message in your QuickBooks Self-Employed account is concerning. I can understand the impact this is having on your work. I would be glad to assist!
It's important to note that Multifactor Authentication is a security feature that cannot be turned off, as it is required by most financial institutions. With regards to the warning you're seeing in your account, app data stores information that can sometimes become corrupted. However, this doesn't have anything to do with your company information, just how the app is functioning. for this reason, I suggest clearing your app data by following these steps:
For Andriod devices:
- From the More Options ⋮, select Settings
- Tap Refresh Data, then choose Yes.
For IOS:
- From the Menu ☰, select Help & Feedback
- tap Refresh Data, and then select Refresh.
If you experience the same outcome, update your iPhone or iPad to the latest version of iOS. Your device needs iOS 12.2 or later to work properly. You may also benefit from this article on How to handle duplicate transactions in QuickBooks Self-Employed
Should you require additional assistance, please contact QuickBooks Self-Employed Customer Care, outside of this forum. They'll be able to look into your situation in more depth and escalate it for further investigation if necessary.
If you have any other questions, feel free to reach back out. We would be happy to help!
