problem trying to register my product but screen goes white HELP

Good evening, EB2112.

Thanks for turning to the Community for support! I'd be happy to help get you back on track.

Based on the information you've provided, I recommend making sure you're using the latest release for QuickBooks Desktop. In addition to this, I feel you'd benefit from reviewing the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix issues and errors in QuickBooks Desktop.

If you're still unable to login or run QuickBooks Desktop, I encourage you to reach out to us by following the methods listed here so we can work directly with you. I hope this helps!

Don't hesitate to reach back out here if you have any other questions.

@EB2112 

Which QB Desktop year version?

2024 pro

were you able to fix it?

Contact Support using chat and they will provide you a VALIDATION code that you can use to bypass this step. But you need Support to set this up. Very fast and worked the first time.

Yes. I was able to get hold of customer service and they guided me step by step. The issue was on their end

Hi EB2112,

I'm happy to hear that your issue has been resolved, with the assistance of our QuickBooks Desktop specialist.  

Should any other questions or concerns arise, please don't hesitate to reach out.  We would be glad to help!