Purchase Orders - Ordered By and JOB# Fields Stuck and do not save when you change them. 2023 Contractor Edition

Hello fpssdave,

Thanks for reaching out to us here. QuickBooks is designed to help you streamline your work using the powerful features offered in the program.  I'll be happy to steer you in the right direction so you can get back to doing the things you enjoy. 

To get started, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

I'll be one message away in case you need further assistance

Hello James

It's a desk top application. 

Thx, 

Hi fpssdave,

If you've turned on the recall feature, you can turn it off by following these steps:

1. Open the Edit menu and select Preferences

2. On the Preferences window, hover to the General topic

3. Under Automatically Recall Information section, uncheck the Automatically remember account or transaction information box

4. Click OK.

This action applies on all future transactions you will create in QuickBooks.

Should you require additional assistance, please don't hesitate to contact our Customer Care team outside of Community. They would enjoy the opportunity to work with you in real time, and ensure you're able to complete your QuickBooks goals as soon as possible!

Let us know if you have other questions.  We would be happy to help!

Well this does not fix the problem, only ignores it. I would like the recall function to work properly. 

Hello fpssdave. Just to confirm, have you attempted to troubleshoot this using the QuickBooks Tool Hub? The QuickBooks Tool Hub is designed to help fix issues such as the one you've described above. Feel free to check out this article here that shows you how to effectively use the Tool Hub to your advantage.

 Let me know what happens when you try this. I'll be one message away.