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100157
Level 1

QB Desktop 2021.

Just received my QB Desktop 2021 update.  I signed in to start the download and received a message saying they cannot find my product.  

8 Comments 8
LauraAB
QuickBooks Team

QB Desktop 2021.

Hi there,

 

I love that you're looking to upgrade to the 2021 edition of QuickBooks Desktop. It's hot off the presses and ready for you to dive in, and I'd be happy to show you where to download your product.

 

When the sign in portal doesn't have the product you need, you can always check out the Download QuickBooks Desktop page to find how to download the 2021 edition for the version you have. Once it's downloaded, you'll be able to enter the license information you received via email to get started with the newest release.

 

I encourage you to also review the System requirements for QuickBooks Desktop 2021 to make sure your system is also ready for the new edition of QuickBooks Desktop.

 

From there, you should be good to go! Don't hesitate to reach out if you need some extra help, though. I'll be here for you. :)

Boyd1
Level 1

QB Desktop 2021.

I have downloaded QB 2021and now I need to transfer my data over from QB 2015 for 3 accounts I have set up. I use the desktop because I use QB for income and expenses only.

How do I do this?

 

 

Fiat Lux - ASIA
Level 15

QB Desktop 2021.

@Boyd1 

Open your file(s) on QBD 2015 and secure a backup copy (i.e QBB) for every company file. Copy and move the QBB file(s) to new folder. Open your new QBD 2021 and restore the file(s).

Boyd1
Level 1

QB Desktop 2021.

My problem is with Bug Sur on my Mac book I can't open QB2015. Any ideas how to get in it?

Fiat Lux - ASIA
Level 15

QB Desktop 2021.

QBD 2015 is an outdated version. As far as I know, it won't support BigSur. You are also unable to migrate from QBD Mac version to QBO CA version. It only migrates to QBO US version.

https://quickbooks.grsm.io/Canada

 

You need a 3rd party conversion service. Check our profile name and send your business email address in a private message to us.

Rebecca R
QuickBooks Team

QB Desktop 2021.

Hi there Boyd1,

 

Thank you for being such a dedicated member of the QuickBooks family, and congrats on the upgrade to QuickBooks Desktop 2021. I know you'll love the features that this newest version has to offer - it's an exciting release! When it comes to transferring your data from one version of QuickBooks to another, it's a simple process. Where you're going to run into obstacles is with using QuickBooks Desktop Canada on your MAC. Let me explain.

 

We do not currently offer a QuickBooks Desktop software in Canada that will run on a MAC operating system, such as Big Sur. Some customers use the Windows version of our software and run it using the built-in Boot Camp utility on Macs or a parallel software, so if this is what you'd like to do or are doing, I have a great article for you to refer to: Is there a CA version of QuickBooks Desktop for Mac?. This article also goes over some issues you may run into if you're attempting to use a US version of QuickBooks Desktop for Mac in Canada. 

 

If you're running the Windows version of QBDT using one of the solutions I suggested above on your MAC, you may be able to use the steps in the articles below to move your company files:

 

 

As @Fiat Lux - ASIA mentioned, you may have luck using a 3rd party conversion service to move your files from your 2015 version of QBDT to the 2021 version on your MAC. Since you're using QBDT 2021 on your MAC and you haven't mentioned whether you're located in Canada or the USA, I'd like to provide you with the link to our American Community as well, so you can reach out and seek support on this if you're an American customer. When you post for support, just make sure that the flag in the upper right represents the country you're posting from. Feel free to use this link to contact the US support team via chat or phone as well if you'd like some real-time assistance to sort this out.

 

I'm here if you have any follow up questions. Have a great day!

Heatherbres
Level 1

QB Desktop 2021.

I haven't received my 2021 desktop codes email.

 

How do I get you to resend it?

 

Thanks

Heather

Rebecca R
QuickBooks Team

QB Desktop 2021.

Hi there @Heatherbres and welcome to the QuickBooks Community. It's crucial that you get the correct activation codes so you can get to work using QuickBooks Desktop 2021. Luckily we have a fantastic team of customer support experts that can get you exactly the information that you need. Click here to Contact Us so that our fantastic team can get you back to business. Have a fantastic Monday! 

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