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Sammi D
Level 2

Qb Payroll Items not showing on Qb Online reconciliation???

Hi,

Please help!

I have run two payrolls now on QB Standard payroll, Neither of them show on my QB online reconciliation page, nor can i find any 'cheque' or journal' for the same amount??

I really need to reconcile my accounts ASAP but cant get past the next step without reconciling the wages!

 

Any help much appreciated

6 Comments 6
JamesM
QuickBooks Team

Qb Payroll Items not showing on Qb Online reconciliation???

Hi Sammi D,

 

Reconciling accounts can be a laborious task but don't worry, we're here to help make the process as seamless as possible. 

 

Based on what you've described, I recommend you to check your payroll settings and make sure you're using the correct account for your payroll. Here's how: 

  1. Click the Gear icon and choose Payroll Settings.
  2. Select the Accounting link under Preferences.
  3. Verify if you're using the correct bank account (see the screenshot below).
  4. Update if needed.
  5. Click OK.

Once you've verified you're using the correct accounts, use the resources below for reconciling your accounts. 

If you're still having issues, don't hesitate contacting our support team for further assistance using this link here. I'll be on standby in case you have other questions. 

 

 

Sammi D
Level 2

Qb Payroll Items not showing on Qb Online reconciliation???

Hi,

 

Under the 'gear' there are no payroll settings/accounting link??

 

I have now processed the 3rd week of wages and still no journal/report entry?

I spent over 4 hours with an online helper, and i have now spent over seven hours on the phone to support.

 

This is completely unacceptable when your old system worked perfectly. I have seen many other users are having the same problem and some replies by staff 'are to just make a manual journal' - this is also completely UNACCEPTABLE! 

 

I need to reconcile my accounts ASAP, please can you point me in the direction to get this resolved as a matter of urgency.

 

Many thanks

 

JamesM
QuickBooks Team

Qb Payroll Items not showing on Qb Online reconciliation???

I hear you in this I want to make sure you get the support you need ASAP. I recommend contacting our support team using this link here. One of our agents will be happy to give you a hand so you can get back on track. Let me know if you have other questions by leaving a comment below. 

TMlg
Level 1

Qb Payroll Items not showing on Qb Online reconciliation???

Your support team uses less.  They helping to the point and when its comes to real fixing problems they saying we contacting to our support team they will contact you. And no one gets back to you. Its is nightmare to deal with this support.  

JamesM4
QuickBooks Team

Qb Payroll Items not showing on Qb Online reconciliation???

Hi TMlg. Thanks for chiming in on this post. I appreciate you taking the time to contact our support team. I'll be happy to help so you can get back on track with doing what you love. Could you elaborate more on what you're experiencing on your end? 

michelle griffioen
Level 1

Qb Payroll Items not showing on Qb Online reconciliation???

 agreed and the chat sends you to call then number and sends you to satisfaction survey NO HELP AT ALL

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