qbdt 2023 pro multiuser issues

wh5744 · ‎November 27, 2023

Hoping someone can help with this.

I'm trying to help someone with Quickbooks desktop who has been having multiuser issues for some time.

Have resolved some network issues related to DNS, but issue persists.

They have recently upgraded to QBDT 2023 Pro from 2021, and are still getting H202 errors when trying to open a company in multiuser mode. Have gone through a number of articles on this forum related to this, but no luck yet.

Checking services on the server computer, I see the services QuickBooksDB30, QuickBooksDB31, and QuickBooksDB33, all running. the 30 and 31 are from previous versions they have run.

In QuickBooks Database Server Manager (launched from Tool Hub) under Database server, I see QB_xxxx_31, DB Engine Version - unable to retrieve, Status - running.

Under Port Number, I see QuickBooks Database Manager 2020 and 2021, but no 2023.

I suspect this is part of the problem, but I have no idea as to why 2023 does not show.

I have run the file scan multiple times, in which it reports +QBDBMgrN is not running.

I do not see this listed in services.

Any help would be much appreciated.

wh5744 · ‎November 28, 2023

Found the issue.

Since this server still had QBDT2021 installed,launching Quickbooks Database Server Management from within Tool Hub ( a 32 bit app) opened an older version of QBDSM.

When the database server manager was opened from the QuickBooks program folder in the start menu, it sees the correct server info as far as version, and database version(s) under port monitor.

As 4Gal suggested, I copied the sample company files from my trial to the customer's server, re-ran the scan with the proper version of the manager, and tested.

Multi-user worked as intended.

Multi-user was then tested with a production company, which also worked.

Issue appears to be resolved.

View solution in original post

4Gal · ‎November 28, 2023

Try opening the sample file, enable the multi user mode and ask more than one user to access the file at the same time. Did you encounter the same problem?

JamesM4 · ‎November 28, 2023

Hello wh5744. Since you've already ran the QuickBooks Tool Hub that's designed to fix the error you've mentioned, I encourage you to contact our support team so they can take a closer look at your account and assist you further. You can reach out to our support team by dialing 1-833-317-2226. One of our specialists will be happy to assist you by sharing your screen and help you navigate the program. To find out more about our hours and other contact methods, please follow this link here. Feel free to keep me posted on how you make out, I'll be one message away in case you need anything else.

wh5744 · ‎November 28, 2023

Found the issue.

Since this server still had QBDT2021 installed,launching Quickbooks Database Server Management from within Tool Hub ( a 32 bit app) opened an older version of QBDSM.

When the database server manager was opened from the QuickBooks program folder in the start menu, it sees the correct server info as far as version, and database version(s) under port monitor.

As 4Gal suggested, I copied the sample company files from my trial to the customer's server, re-ran the scan with the proper version of the manager, and tested.

Multi-user worked as intended.

Multi-user was then tested with a production company, which also worked.

Issue appears to be resolved.

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qbdt 2023 pro multiuser issues