Hello TekyBookkeper82,
Thanks for taking the time to explain what's happened in your books. I'm glad your employee brought it to your attention before too long, and I know that now it's a matter of correcting the payroll information that's been entered into your books. I'm here to help you get on track with what you need to do in QuickBooks Online.
It sounds to me like you may be using Wagepoint, which is a standalone product that isn't related to QuickBooks, but can sync with QuickBooks and filter the data into your business's books. If that is indeed what you're using to run and manage your payroll, please reach out to the Wagepoint Canada team to learn how you can go about correcting this in your pay runs so that all forms and balances are accurate.
If you're using QuickBooks Online Payroll and you mean that you have your employee set up through Workforce, which is a portal where they can see their information, the QuickBooks Online team can help. We have a process that's taken care of in the backend to make corrections to prior pay runs, and a member of our team can discuss this with you to ensure those are the correct steps to take. I'll leave the contact details at the end of my response.
In the even you're using a third party service to process your payroll, please connect with that service provider to learn about fixing this in your books. If you connected that payroll service via an app, you can find the contact information by going to the Apps tab, selecting My Apps, then selecting the app in question to see contact details.
As promised, here are the steps for getting in touch with QuickBooks Online support.
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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Take care and enjoy your day!
