Since you have an older and unsupported version of QuickBooks Desktop, the usual registration process for the program won't work, Christine. I’ll provide insights to help you register your account again.
If you have the activation code from when you installed and registered the product previously, you can still use that code. You can also register the product without the validation code using the manual registration process.
Here's how:
- Click the Help menu in the top toolbar.
- Choose About QuickBooks Desktop.
- When the logo appears on the screen, press CTRL + R + P on your keyboard.
- Enter the activation/validation code into the appropriate field.
- Click OK or Activate (the wording may vary) to complete the process.
If the issue persists or you don't have the validation code, I'd recommend contacting our Support Team. They can provide the code and help you register your QuickBooks again. To reach them, click this link: Intuit Canada QuickBooks Desktop Support.
Also, to answer frequently asked questions about the sale discontinuation of some QuickBooks Desktop products in 2025, please refer to the following link: QuickBooks Desktop sale discontinuation frequently asked questions.
On the other hand, this may also be a great time to explore the QuickBooks Online platform as a solution for you and your clients’ needs. For more details, open this link: Move your QuickBooks Desktop file to QuickBooks Online.
Please know that you can always return to this thread if you have questions or need further verification regarding product registration. I’ll keep an eye out for your response.
