QuickBooks Enterprise 2021/2022 is no longer syncing with QuickBooks Time

MB723 · ‎January 07, 2022

Hello,

Our company has been using QuickBooks Enterprise Suite (Canadian Edition) since 2021. We have been experiencing technical issues between the Enterprise software and QuickBooks Time since Sept 2021 when attempting to sync data between the two. The process worked effectively prior to this date. Multiple attempts have been made to re-download the web connector file, and several calls have been made to QuickBooks support where no solution was provided other than to refund two months of QuickBooks Time subscription fees.

Timesheet Export Errors:

Can't export employee name's time, because the user's account isn't linked to a QuickBooks user account.
Repeated x 70 employees

The amount of time it takes to manually enter all of the time data is costing the company a considerable amount of money. The issue has gone unresolved for long enough that we are considering changing accounting software suites entirely. I'm writing this in hopes that someone may have found a solution to this problem, or that someone in tech support can work with us to resolve the problem and get the time application properly syncing with the accounting software again.

Thank you,

MB

Nick K · ‎January 07, 2022

Hi MB723.

Being able to connect your QuickBooks Enterprise to QuickBooks Time is a great way to manage and transfer your employees timesheets. I'd be happy to help you get the two synced again.

The first step would be to disconnect your QuickBooks Time from your QuickBooks Enterprise as there could be an issue with the connection. Once it's disconnected you can follow the steps in this article to set it up again using the web connector.

Should you continue to have issues I recommend contacting our QuickBooks Time support team as they can pull up your account and look into this further. You can reach them using one of the methods in this article.

Have yourself a great day!

MB723 · ‎January 11, 2022

Hi Nick,

Thanks for the reply. Could you provide some info on how to disconnect QB-Time from QB-Desktop? I'd like to give your suggestion a try.

Thanks,

MB

JamesM4 · ‎January 12, 2022

Thanks for getting back to me. I want to make sure you get the support you need with this and I recommend contacting our specialists so they can assist you further. You can reach out to our support team by dialing 1-833-317-2226. One of our specialists will be happy to assist you by sharing your screen and help you navigate the program. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies. Feel free to ask other questions.

MB723 · ‎February 15, 2022

This issue was not resolved by the QB support team after months of attempts.

Requests to refund subscription fees were denied. Terrible customer support.

We will be discontinuing our business relationship with QB and moving onto a more functional product.

All the best,

M

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QuickBooks Enterprise 2021/2022 is no longer syncing with QuickBooks Time