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DGrigg
Level 2
posted
‎May 02, 2024 10:06 AM
last updated ‎May 02, 2024 7:06 AM

Quickbooks is adding transaction amounts incorrectly when being categorized from US to CAD dollar amounts

The past week, my downloaded transactions are not correctly adding the exchange rates so the amount in quickbooks is not correct.  This has always worked, when I put in the correct US amount for a transaction on my credit card, it will adjust the exchange rate and show the correct CAD amount but when I select "Add" so that it goes into my chart of accounts, it is taking the CAD amount and adding the exchange rate on top of that so the amount is way higher than it should be and it doesn't match what was paid.  I then have to go into the chart of accounts after this transaction is categorized and fix the US amount so that everything balances.  This has never been an issue but just started recently so not sure if there was an update that messed things up but could someone please look into this and get it fixed.  Thanks.

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3 Comments 3
JamesM4
QuickBooks Team
QuickBooks Team
‎May 02, 2024 10:14 AM

Quickbooks is adding transaction amounts incorrectly when being categorized from US to CAD dollar amounts

Hi DGrigg,

 

Welcome to the Community. It's important you're able to use the program without running into issues. Rest assured, I'll be happy to steer you in the right direction so you can get back to doing the things you enjoy. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

 

I'll be one message away in case you need further assistance.

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DGrigg
Level 2
‎May 02, 2024 10:29 AM

Quickbooks is adding transaction amounts incorrectly when being categorized from US to CAD dollar amounts

I tried in a private window and the same thing happened.  It looks all correct before I click add it into the bank transactions but then it adds the exchange rate on top of the CAD amount instead of the US amount.  This was never an issue before but changed about a week ago.  Something must have updated or changed that is not correct in quickbooks.  This is creating double the work as it puts the wrong amount into my categorized transactions.  Please have someone look into this.  Thank you.

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JamesM4
QuickBooks Team
QuickBooks Team
‎May 02, 2024 11:12 AM

Quickbooks is adding transaction amounts incorrectly when being categorized from US to CAD dollar amounts

Thanks for elaborating. At this point, I recommend getting in touch with our phone support team so they can share your screen and help get to the bottom of this ASAP . You can reach out by dialing 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. Feel free to keep me posted on how you make out.

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